Care Advocate

Maven Clinic is the world's largest virtual clinic for women and families, partnering with over 2,300 employers and health plans to provide end-to-end women's and family health programs. These programs span fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife, improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care. Maven also offers direct access to virtual care across 30+ specialties and dedicated hormone and GLP-1 care programs for women.

About the Role

We are looking for a mission-driven care advocate to join our Care Delivery team, which consists of care coaches and advocates helping members navigate digital care and access tools for optimal experiences and outcomes. As a Care Advocate, you’ll serve as the primary resource for members, providing education on accessing care and addressing their needs. The team works remotely and supports members 24/7/365.

Available shifts:

• Sunday-Thursday 3pm-11:30pm ET
• Sunday-Thursday 11am-7:30pm ET
• Tuesday-Saturday 7am-3:30pm ET
• Tuesday-Saturday 3pm-11:30pm ET
• Tuesday-Saturday 11am-7:30pm ET

Responsibilities

• Prioritize tasks and manage a high-volume schedule of introductory video appointments with members.
• Uphold the value of “moving fast” by promptly answering member questions, assisting with product-related needs, and providing personalized recommendations.
• Demonstrate the value of “walking through walls” by delivering an exceptional member experience and appropriately escalating concerns.
• Navigate members’ healthcare networks to ensure access to care and investigate available resources.
• Coordinate with team members to facilitate timely access to care, provide follow-up, and close the loop with members.
• Provide education and resources related to members’ program needs.
• Collaborate with cross-functional partners across Care Delivery, Customer Support, Provider, and Product teams.
• Execute tasks that support an optimal member experience and take ownership of closing the loop on outstanding items.
• Participate in cross-functional projects and collaborate with other departments as needed.
• Identify referral needs and collaborate with Maven providers.
• Anticipate and address members’ social determinants of health needs.

Requirements

• Background in allied health, human services, or healthcare.
• 1-2+ years of direct patient care experience or digital health experience.
• Problem-solving skills to address customer needs in a remote/startup environment.
• Ability to remain flexible with changes and maintain a growth mindset.
• Empathetic communication skills, both written and verbal, with a passion for creating positive member experiences.
• Experience achieving KPIs relevant to engagement, satisfaction, and productivity.
• Proficiency in navigating new technologies and systems as part of a remote team.
• Experience in family planning, maternal-child health, pregnancy, postpartum, fertility, options counseling, menopause, adoption, or surrogacy is preferred but not required.
• Comfort with technology tools like Google Suite, CRM platforms, EHRs, and Zendesk is preferred but not required.
• Certification or licensure in a healthcare-related field is preferred but not required.
• Active work authorization in the US.

This role is open to candidates in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WI.

Pay

The base salary range for this role is $55,000 - $65,000 per year, with additional equity and benefits.

Benefits

• Maven for Mavens: Access to the full platform and specialists, including care for mental health, reproductive health, family planning, and pediatrics.
• Whole-self care through wellness partnerships.
• Hybrid work, in-office meals, and work-together days.
• 16 weeks of 100% paid parental leave and a new parent stipend (for employees with 1+ years of tenure).
• Annual professional development stipend and access to a personal career coach.
• 401K matching for US-based employees, with immediate vesting.

These benefits apply to US-based, full-time employees only. 1099/Contract Providers are ineligible.