Care Access Representative

About the Role

The Care Access Representative serves as the first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel while coordinating communication between business units.

Responsibilities

• Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment.
• Meets call quality standards.
• Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Follows patient scheduling established workflows in Epic.
• Answers telephones, directs calls, takes and delivers telephone encounters in Epic.
• Schedules all new and follow-up patient appointments as required for a subset of clinics.
• Attempts to reschedule cancellations whenever possible.
• Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers.
• Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections.
• Completes other administrative work as needed.

Requirements

• High School Diploma or GED.
• One (1) year of customer service and/or clerical experience.

Pay

$18.12 - $25.51 per hour (Hiring Range). Pay offers are determined by experience and internal equity.

Schedule

• Full Time
• Standard Hours Per Week: 40.00
• Work Schedule: Day
• Work Assignment Type: Remote
• Job Location: US:NC:Morrisville

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care.