CardVault by Tom Brady SoHo- Key Holder

About the role

Summary CardVault by Tom Brady is redefining the sports collectibles industry. Founded in 2020, CardVault quickly became the premier destination for collectors, offering a first-of-its-kind retail experience centered on authenticity, innovation, and community. Now, with seven-time Super Bowl Champion and global icon Tom Brady, CardVault is set to scale like never before—bringing its elite retail concept to major sports and entertainment hubs across the U.S. and beyond. We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community.

Responsibilities

• General cash handling, reconciling cash drawers and safes, and performing opening and closing duties to company standard
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Making sure that the store is always clean and properly organized
• Learning and sharing expertise of products and trends to fit customer’s needs
• Maintaining an awareness of all product knowledge, and current or upcoming product / trends
• Maintaining patron satisfaction and builds relationships with preferred patrons
• Other duties as assigned
• Ability to maneuver around sales floor, stock room, and lift/carry up to 30 lbs
• Ability to work weekends, evenings and holidays
• Withstand long hours on your feet in a fast‑paced, high energy environment

Requirements

• A comprehensive knowledge of sports and/or trading cards
• Minimum of one year supervisory/key holder experience in a similar environment is required
• High school Diploma/GED desired. College degree preferred
• Ability to lead and be a part of a successful store team
• Excellent organizational, verbal, interpersonal and ability to communicate effectively with guests, team members and management
• Must have the ability to meet or exceed sales, guest service standards
• Must be comfortable working and speaking with the public
• Proficient in Microsoft Office products and retail business systems
• Clear understanding of retail metrics including key performance indicators necessary to drive sales
• Shopify experience a plus