CardVault by Tom Brady Pittsburgh - Key Holder

About the role

• General cash handling, reconciling cash drawers and safes, and performing opening and closing duties to company standard
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co‑workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Making sure that the store is always clean and properly organized
• Learning and sharing expertise of products and trends to fit customer’s needs
• Maintaining an awareness of all product knowledge, and current or upcoming product/trends
• Maintaining patron satisfaction and building relationships with preferred patrons
• Other duties as assigned

Requirements

• A comprehensive knowledge of sports and/or trading cards
• Minimum of one year supervisory/key holder experience in a similar environment
• High school Diploma/GED desired; college degree preferred
• Ability to lead and be a part of a successful store team
• Excellent organizational, verbal, interpersonal, and communication skills with guests, team members, and management
• Ability to meet or exceed sales and guest service standards
• Comfortable working and speaking with the public
• Proficient in Microsoft Office products and retail business systems
• Ability to work weekends, evenings, and holidays
• Ability to maneuver around the sales floor and stock room, and lift/carry up to 30 lb
• Clear understanding of retail metrics, including key performance indicators necessary to drive sales
• Shopify experience a plus

Physical Demands / Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions. May be required to lift or move up to 30 lb using proper lifting techniques and withstand long hours on your feet in a fast‑paced, high‑energy environment. Non‑typical office hours will be customary for this position, including evenings, weekends, and holidays.

Company Overview

CardVault by Tom Brady is redefining the sports collectibles industry. Founded in 2020, CardVault quickly became the premier destination for collectors, offering a first‑of‑its‑kind retail experience centered on authenticity, innovation, and community. With seven‑time Super Bowl Champion and global icon Tom Brady, CardVault is scaling to major sports and entertainment hubs across the U.S. and beyond. The company is committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences, believing this enables better fulfillment of its mission and values while serving customers throughout the community.