Cardiology Procedure Scheduler

About the role

The Enhanced Scheduler is responsible for registering and scheduling patients at Intermountain Healthcare facilities system-wide, ensuring that processes and procedures exceed customer expectations. This position enhances the patient experience with one telephone call to schedule and register for services. The Enhanced Scheduler reviews insurance benefit information, estimated costs, and payment options with the patient, and obtains or reviews all necessary demographic, clinical, procedural, and prep information with the patient or representative. This role also enhances the Provider experience by offering a single point of contact for the referring offices and acts as a liaison between the physician office and facility departments across multiple service lines within the enterprise.

Responsibilities

• Maintains the surgery schedule, providing necessary information to patients and physicians.
• Coordinates, registers, and schedules appointments for patients according to availability.
• Conducts patient pre-certification for proper insurance approval for appointments and medical care.
• Ensures all pre-operative required tests needed prior to surgery are scheduled and completed.
• Coordinates and ensures necessary equipment is ordered, room availability is scheduled, and pre-surgery medication is arranged prior to the scheduled procedure.
• Communicates detailed information and answers patients' questions regarding surgery preparation instructions, arrival/departure instructions relative to the procedure.
• Schedules any necessary follow-up appointments, as directed by physicians.
• Receives and screens calls relating to problems that may arise due to date changes and reasons for cancellation.
• Escalates non-routine issues to the practice manager or physician.
• Greets patients, answers phones, takes messages, returns calls, and provides needed information while documenting all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients, confirms, enters, and/or updates all required demographic data on the patient and guarantor in the registration system, following procedures for patient identification.
• Obtains copies of insurance card(s), forms of ID, and signatures on all required forms.
• Verifies information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization, and completes the Medicare Secondary Payer (MSP) questionnaire when applicable.
• Verifies insurance to determine coordination of benefits and obtains authorization and/or referrals as required.
• Screens for non-covered services and waiver of liability (ABN) through automated screening at the time of service.
• Informs self-pay patients of liability due and prepayment requirements, prepares estimates of procedures, and calculates advance payment requirements on previous or bad debt and current balances.
• Refers potentially eligible patients to financial counseling and/or contract eligibility vendor(s), and complex or non-compliant patient financial issues to the Clinic Manager or Revenue Service Center.
• Collects patient payments, provides accurate receipts, posts payments in the system, reconciles receipts with cash collected, and completes required balancing forms.
• Documents patient account notes for all interactions/transactions.
• Maintains department and/or individual work queues and reports as required.
• Prepares medical records for patient appointments by compiling information from various sources, including authorizations and non-Epic documentation, and accurately scans medical records as required.
• Promotes the mission, vision, and values of Intermountain Health and abides by service behavior standards.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent is required.
• Two (2) years of related experience in a health care organization is required.

Preferred Qualifications

• Previous experience with healthcare scheduling.
• Strong communication skills with patient communications, including direct patient interactions.
• Regular attendance to perform work on-site during regularly scheduled business hours or scheduled shifts.
• Demonstrated understanding of health insurance, medical costs, and medical terminology.
• Excellent customer service skills, both in-person and via telephone.
• Proficient computer skills.
• Strong work ethic and a high level of professionalism.
• A team player who handles multiple projects simultaneously in a fast-paced environment.

Schedule

Monday - Friday, 8:00 AM - 4:30 PM. Hours may be flexible.

Pay

The hourly range for this position is $18.85 - $25.61. Actual hourly rate is dependent upon experience.

Benefits

Intermountain Healthcare provides a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness, encompassing living healthy, happy, secure, connected, and engaged.

Learn More About Our Comprehensive Benefits Package Here.