Cardiac Device Tech

About the Role

Under the direction of a Nurse Manager, RN, or Medical Director, the Cardiac Device Technician will provide thorough, proficient interrogation and assist in the management of all patients with CIED (Cardiac Implantable Electrical Device) in person, remotely, and/or via phone transmission. These include pacemakers, ICD’s, ILR’s, and cardiac resynchronization devices. Responsibilities include initial device analysis, preliminary report generation, and alerting physicians or non-physician practitioners to urgent issues requiring further attention. The role operates in an outpatient, patient-centric environment with a team-based approach to care.

Supervisor: Practice Manager, Practice Administrator, or Cardiac Device Manager.

Responsibilities

• Interrogate, interpret, and reprogram cardiac devices (all CIED’s) with minimal physician supervision.
• Troubleshoot critical device issues and take immediate steps toward resolution.
• Collaborate with EP nurses, physicians, vendor representatives, and non-physicians on direct patient care, device status, and accurate documentation of device analysis in the EMR.
• Educate patients on all aspects of their device, including remote monitoring and follow-up protocol.
• Provide implantable loop recorder post-implant instructions to patients and families, and conduct follow-up outpatient monitoring.
• Enroll, schedule, educate, and maintain patients in various remote monitoring platforms (Carelink, Latitude, Merlin, and Biotronik).
• Schedule patients for device follow-up appointments in the EMR and remote websites.
• Immediately contact “no-show” patients to ensure they are rescheduled.
• Consistently travel to regional or satellite offices for assigned device clinics.
• Participate in positive, proactive inter- and intra-departmental communication.
• Promote a healthy clinical environment and good working relationships.
• Serve as a resource to physicians and other practice employees regarding device patients and services.
• Maintain equipment in good working condition and report problem areas or safety issues.
• Ensure programming rooms are adequately stocked with necessary supplies.
• Align cardiac device billing and coding with current guidelines and industry standards to optimize reimbursement and operational success.
• Participate in professional development activities and maintain professional affiliations.
• Perform other related job functions as assigned.

Requirements

• High School degree or equivalent required.
• Minimum of one year of cardiology experience in a clinical practice within Cardiology/Cardiovascular/Cardiac Sciences, with direct patient care experience.
• Minimum of one year of experience analyzing and reprogramming cardiac pacemakers and ICD’s (Biotronik, Boston Scientific, Medtronic, and Abbott/St. Jude) OR cardiac device technology certification from a recognized device training school such as ATI or PrepMD.
• Experience reviewing and managing remote device transmissions (Carelink, Latitude, and Merlin) preferred.
• Excellent oral and written communication skills, with highly developed interpersonal skills.

Qualifications

• Current BLS certification required.
• Certification of completion from an approved cardiac device technical school (such as ATI or PrepMD) or program preferred OR educational/clinical experience to qualify for Certified Cardiac Device Specialist (CCDS).
• Certified Cardiac Device Specialist (CCDS) or Certified Device Remote Monitoring Specialist (CDRMS) from the International Board of Heart Rhythm Examiners (IBHRE) within two years of hire strongly encouraged and preferred.

Benefits

Centennial Heart offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.