Cardiac Device Associate Operations Manager

About the role

Cardiac RMS by DocGo is an innovator in digital health and remote care services with a focus on providing the most accurate, economical, and clinically relevant remote monitoring and patient management programs in the industry. Cardiac RMS is an award-winning, Medicare-approved Independent Diagnostic Testing Facility (IDTF), which provides Cardiac Implanted Electronic Device (CIED) monitoring for partner clinics. In addition, Cardiac RMS by DocGo is a provider of Virtual Care Management Services using a proven platform that connects patients, providers, and the broader healthcare team. Cardiac RMS by DocGo utilizes industry-leading, cloud-based software systems for the provision of services.

Responsibilities

• Provide direct leadership for a large team of clinical and non-clinical staff members (20-25)
• Devote your best efforts to the business of Cardiac RMS, and DocGo
• Provide daily oversight and mentorship of PCS/CIED Team Coordinator
• In conjunction with the PCS/CIED Team Coordinator, ensure allocation/scheduling of staff to provide adequate coverage for each clinic
• Participate in management huddles, quality improvement meetings, and cross-functional initiatives to enhance clinical workflows, operational efficiency, and customer satisfaction
• Review and approve timecards and time off for each team member
• In conjunction with the CIED Auditing Analyst, ensure quality audit feedback is provided to each team member to maintain the highest standards for compliance with CRMS by DocGo standards
• Lead end-to-end incident review processes, including tracker updates, root cause investigations, corrective coaching, and stakeholder communication regarding findings and follow-up actions
• Conduct regular meetings with the team to discuss progress, workflow, problems, concerns, and updates
• Establish a cadence of individual interactions and teambuilding activities to promote a sense of unity and community
• Set clear expectations, goals, and objectives for team members
• Review key performance indicators (KPIs) and productivity benchmarks with team and individuals to measure the clinical team's performance against established goals and standards
• Mentor, coach, and develop new and existing staff to enhance their skills, competencies, and professional growth
• Provide regular feedback to team members regarding performance
• Perform a written evaluation for each team member annually and as needed
• Ensure team members follow standard operating procedures for all operational functions
• In conjunction with Manager and Human Resources, implement performance improvement plans and corrective actions as needed to address underperformance or gaps in performance
• Facilitate clinic onboarding by attending clinical implementation meetings and working with CIED Care and Implementation Coordinator and assigned PCS/AS to ensure a smooth transition
• Contribute to customer success by communicating with clients to ensure the partnership is achieving established clinical goals
• Build strong relationships by addressing customer clinical issues and complaints in a timely manner
• Attend Customer Success meetings as needed
• Assist in interviewing, recruiting, and training team candidates
• Adhere to company policies and procedures
• Contribute to policy/procedure development and revision
• Communicate regularly with the Manager regarding team performance, staffing requirements, clinic feedback, and any areas of concern

Qualifications

• IBHRE Certification preferred
• Experience supervising or managing a large team
• Scheduling experience
• Organization skills
• Problem-solving skills
• Attention to detail
• Proficiency in Microsoft Word and Excel
• MS Teams
• Excellent verbal and written communication skills