Card Services Team Member I

Description The Card Services Team Member processes work pertaining to Card Services Department job responsibilities and assist members and front-line staff with questions pertaining to those processes. You will assist the Card Services Department with achieving key performance goals and service level standards as well as cross train on a variety of Card Services processes to further support the overall goals of the department and DCU. Here’s what you can expect from the job and what you need to be successful: What You’ll Do Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a DifferenceMaintains a high level of professionalism and respect during interactions with both members and colleagues alikeMaintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulationsPerforms work functions with attention to detail, within established timeframes and follows through as needed to complete tasksMeets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assignedProvide phone coverage to assist the Information Center, Branches, various departments, and members.Process daily work within service level, to include but not limited to:Dispute Service requestsMaintain Travelers FilesPlastics Re-Issue Service requests/reportsGL ReconciliationComplete training courses within established guidelines.Identify potential gaps in process, systems and training to share ideas for improvementPerform other job-related duties as assigned by Manager(s) Essential Skills 6+ months of experience in a financial institution, such as a credit union, bank, credit card company, or similar financial services environment. Customer service experience assisting members, clients, or internal business partners. Strong written and oral communication skills over a variety of channels that include email, processing forms, face to face, corporate chat systems for overall team synergy and productionStrong analytical and problem-solving skills; ability to resolve complex issues with minimal directionAbility to adapt to changing business needs and prioritize accordinglyAbility to foster strong relationships with internal and external stakeholdersDemonstrated effective time management skills and the ability to work independently or in a collaborative team environmentFamiliarity with Bank Secrecy Act and Lending Act regulations, such as Regulation Z and Regulation EIntermediate knowledge of Microsoft Office Suite; particularly Word and Excel Location: Marlborough Corporate Office | Marlborough, MAORChelmsford Corporate Office | Chelmsford, MA Target Compensation: $20.50 - $22.60 + annual bonus Who We Are What makes First Tech different? Click here to learn more! Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life. Employees Are Eligible For Traditional medical, dental, and vision coverage Generous 401(k) match Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually Paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria) Employment Statements First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to recruiters@firsttechfed.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. First Tech is not currently offering Visa transfer/sponsorship for this position.