Card Services Fraud Specialist

Duties and Responsibilities

• Process and monitor debit and credit card fraud.
• Receive, review, and research fraud/dispute paperwork, including working with merchants and members for resolution.
• Monitor reports from card processor for new cases.
• Monitor existing cases and review closing documents provided by card processor.
• Maintain multiple tracking logs and update as needed.
• Develop and maintain a working relationship with card processor to ensure cases are completed accurately and efficiently.
• Communicate with Fraud Coordinator and management regarding suggestions for process improvement.
• Provide outstanding member service for card services inquiries either by phone or in-person.
• Aid the credit union staff with various card related inquiries.
• Process lost/stolen card replacements, transfer points, and perform other service maintenance as needed to assist members with fraud/dispute situations.
• Work on the department’s Saturday schedule on a rotating basis.
• Assist department with the following daily routines on an as needed basis:
• Process debit and ATM card applications including both approving and issuance.
• Perform primary Card Wizard administrative routines.
• Serve as a backup to the Card Services workgroup phone queue.
• Aid with tasks within the Card Services department when volume is heavy or for vacation relief.
• Develop and maintain an understanding of all Card Services products and services.
• Always be security-minded on address changes and replacement plastic requests.

Qualifications

• Excellent member service skills.
• Professionalism and confidentiality.
• Previous experience with debit/credit card dispute and charge back services is preferred.
• Willingness to work Saturdays and evenings when necessary.

Skills

• Excellent communication skills.
• Attention to detail.
• Problem-solving abilities.
• Computer literacy, particularly with credit union software and systems.

Benefits and Compensation

• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Pay

TBD

Schedule

Rotating Saturday schedule and evening shifts as needed.

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.