Card Services Coordinator

Job Description

The Procurement Services department at Iowa State University (ISU) is seeking qualified candidates for Card Services Coordinator (Program Specialist I). This position works as part of the card services team to assist University employee cardholders and work with US Bank.

• assist cardholders with questions, card declines, limit changes, and lost or stolen cards
• review card applications
• audit card transactions
• monitor overdue transactions
• review gift card orders and assist with the gift card program

Responsibilities

The successful candidate will have the ability to obtain thorough working knowledge of Workday, the US Bank system, as well as its procurement policies, processes, and procedures to interpret, problem solve and provide responses to customer’s inquiries; form positive working relationships with cardholders; and self-direct to achieve their goals as well as work collaboratively as a member of a team.

The successful candidate will possess superior communication skills and be able to prioritize and manage multiple priorities simultaneously.

Preferred Qualifications

• Experience with Workday
• Experience With US Bank Or Other Banking Systems
• Experience working with credit card programs
• Experience with procurement policies, processes, and/or procedures
• Experience in higher education or the public sector

About the Role

This position works as part of the card services team to assist University employee cardholders and work with US Bank.

Qualifications

• Bachelor’s degree

Skills

Superior communication skills and the ability to prioritize and manage multiple priorities simultaneously.

Benefits

Retirement benefits including defined benefit and defined contribution plans
Generous vacation, holiday, and sick time and leave plans
Onsite childcare (Ames, Iowa)

Pay

Commensurate with qualifications

Schedule

12 Month Work Period

Contact Information

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: Resume/Curriculum Vitae Letter of Application/Cover Letter Why Choose Iowa State University? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as: Retirement benefits including defined benefit and defined contribution plansGenerous vacation, holiday, and sick time and leave plansOnsite childcare (Ames, Iowa)Life insurance and long-term disabilityFlexible Spending AccountsVarious voluntary benefits and discountsEmployee Assistance ProgramWellbeing program If you have questions regarding this application process, please email employment@iastate.edu, or call 515-294-4800 or Toll Free: 1-877-477-7485. Appointment Type Regular Number Of Months Employed Per Year 12 Month Work Period Time Type Full time

Equal Opportunity Employer

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu. General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.