Card Services Coordinator

Announcement Details Open Date 10/20/2026 Requisition Number PRN46542B Job Title Coordinator, Administrative Program Working Title Purchasing Card Program Coordinator Career Progression Track D Track Level FLSA Code Administrative Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary Monday – Friday, 8am – 5pm VP Area President Department 00357 - Travel Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $49,409 Close Date 11/20/2026 Priority Review Date (Note - Posting may close at any time) Job Summary The Card Services department administers the University of Utah’s Purchasing Card and Travel Card programs, including the issuance, maintenance, and compliance oversight of institutional credit card accounts. The Card Services Coordinator plays a critical role in supporting these programs by processing card applications through SAP Concur, creating and maintaining card accounts with the University’s banking partner, and coordinating the secure distribution of cards to authorized users. This position serves as a primary point of contact for cardholders across campus, providing responsive customer support and guidance related to card usage, account maintenance, and program policies. Responsibilities include assisting users with declined transactions, facilitating the reporting and resolution of fraudulent or disputed charges, processing approved credit limit changes, and supporting a variety of card-related inquiries. In addition, this position provides oversight and direction to student employees who assist with card distribution and mailing operations, ensuring work is completed accurately, efficiently, and in accordance with established procedures. Successful candidates will thrive in a collaborative, shared office environment and demonstrate strong customer service skills, exceptional attention to detail, and the ability to navigate multiple financial and administrative systems. The ideal candidate is organized, reliable, and capable of managing a high-volume workload while maintaining accuracy and providing excellent support to campus stakeholders. Responsibilities Oversees daily program operations and coordinates the ordering, receiving, and distribution of University issued credit cards (Purchasing Cards and Travel Cards). Develops and implements program goals and objectives. Monitors program quality and effectiveness and researches improvement methods. Creates and maintains program performance indicators (KPIs). Maintains historical records of card activity and distribution. Provides routine customer support to campus via emails, direct messages, and phone calls. Assigns, directs, and reviews work of support staff. Develops and maintains training materials and support resources related to job duties. DISCLAIMER This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Minimum Qualifications Bachelor’s degree in a related field or equivalency (one year of education can be substituted for two years of related work experience), plus one year of directly related experience Demonstrated ability to work independently, analyze and make decisions related to program content. Strong coordination and organizational skills required to prioritize conflicting deadlines. Demonstrated human relations and effective communication skills are also required. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Preferences This position requires strong problem solving and critical thinking skills, and applicants must be comfortable researching, executing, and documenting decisions that may fall outside the usual operating procedures. Effective time-management is critical, to ensure all duties are completed in rotation, and according to the current volume demands within processing queues. Summary Type Benefited Staff Special Instructions Summary Additional Information The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period. Posting Specific Questions Required fields are indicated with an asterisk (*). * Do you have a bachelor's degree or equivalency (one year of education can be substituted for two years of related work experience)?YesNo* How many years of directly related work experience do you have?Less than 1 year1 year or more, but less than 2 years2 years or more, but less than 5 years5 years or more, but less than 8 years8 years or more Applicant Documents Required Documents ResumeCover Letter Optional Documents Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran OnlyHistorical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only