Card Services Associate

About the role

This position is part of the Card Services department within our Bank Operations group. Card Services is primarily responsible for managing the dispute process for debit card transactions, ensuring MidFirst complies with Regulation E and the card network requirements.

Critical daily tasks in the department include processing disputes, providing telephone and email support to internal and external customers regarding debit and prepaid card issues, performing risk mitigation activities surrounding card issuance and maintenance exceptions, and working internally with critical partners (Visa, MasterCard, FIS, Datacard, etc.) to ensure the bank is using all available tools effectively and efficiently to operate successfully.

Responsibilities

• Process disputes for debit card transactions
• Provide telephone and email support to internal and external customers regarding debit and prepaid card issues
• Perform risk mitigation activities surrounding card issuance and maintenance exceptions
• Collaborate with critical partners (Visa, MasterCard, FIS, Datacard, etc.) to optimize tool usage
• Read, reference, interpret, and develop written departmental procedures
• Cross-train on department tasks
• Suggest corrections or enhancements to existing processes
• Develop a deeper understanding of applicable regulations, operational compliance, and the banking industry

Requirements

• 1-3 years banking experience or college degree preferred
• Ability to perform in a volume-driven environment with fluctuating workloads and fixed deadlines
• Strong communication skills for phone and email interactions with internal customers and business partners
• Strong work ethic, critical thinking, and problem-solving skills with attention to detail
• Ability to escalate issues and concerns appropriately
• Ability to perform specific tasks independently and with high reliability
• Proficiency with standard computer software (MS Outlook, MS Excel)
• Ability to quickly learn and navigate job-specific software and web-based applications
• Experience with CentrixDTS and/or dispute processing is preferred