Card Services Associate

About the role

SELCO Community Credit Union is a member-focused credit union seeking a full-time non‑exempt Card Services Associate to join the team at the Corporate Headquarters in Springfield, Oregon. The position emphasizes helping members achieve their goals, building meaningful relationships, and working in a fun environment with competitive pay, professional development, and a comprehensive benefits package.

Responsibilities

• Assist internal and external members with inquiries about account transactions, disputes, errors, corrections, and research requests related to ATM and plastic card processing.
• Communicate corrections or adjustments clearly and accurately.
• Take action to resolve system errors that are discovered.
• Participate in daily processing tasks for designated payment channels within established guidelines and timeframes, including processing exceptions, file transmissions, transactions, and disputes.
• Complete daily balancing activity between SELCO and processors, which includes posting to GLs, research, reconciliation, error correction, and resolving discrepancies.

Requirements

• High school diploma or equivalent.
• At least one (1) year of experience in customer service or equivalent related experience.
• At least six (6) months of financial institution or finance‑related experience.
• Must be bondable.

Skills

• Exceptional customer service skills using the GVAL‑HI approach (Greet, Value, Ask, Listen, Help, Invite back).
• Ability to discover member needs to effectively cross‑sell SELCO’s products and services.
• Effective communication and active listening skills via all methods of interaction (in person, phone, writing).
• Comprehensive knowledge of banking and relevant state and federal laws and regulations, including financial privacy, fair lending, and BSA.

Benefits

• Medical, dental, vision, long‑term disability, and life insurance.
• 401(k) retirement plan with guaranteed employer contributions.
• Paid time off for personal and volunteer hours, plus 10 paid holidays per year.
• Wellness and educational reimbursements.
• Employee assistance program.
• Discounted rates on select SELCO services.
• Additional programs and benefits as outlined in the complete benefits list.

Pay

Base salary range: $21.95 to $31.40 per hour; new hires generally start between $23.90 and $25.85 per hour based on relevant knowledge, skills, education, and experience. Spanish‑language differential: candidates who pass the Spanish language assessment earn an additional $1–$2 per hour. Annual incentive: all SELCO team members receive an annual incentive based on the prior year’s strategic business goals, calculated from prior year eligible earnings and ranging from 0% to 12% (average payout over the last five years is 11.07%).

Schedule

Monday through Friday, 8 am to 6 pm; onsite work at the Corporate Headquarters in Springfield, Oregon (full‑time, non‑exempt).