Card Payments Admin

Card Payments Admin Opportunity at Stanford Federal Credit Union! We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual with a desire to make a difference, we encourage you to consider joining our SFCU team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University or some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry. Stanford FCU is a $4.5 billion company with a global reach of over 95,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives! The Card Payments Admin focuses on the production/processing and monitoring of member card orders. They ensure production runs smoothly and address any issues in a timely manner. This includes monitoring inventory of card production. *Please note this position is 100% onsite in Palo Alto, CA* Who YOU are: At least 6+ months credit union/banking experienceFamiliarity with general banking concepts, practices and regulationsExcellent organizational and time management skillsStrong communication and interpersonal skillsHigh School Diploma/GED required What YOU’LL do: Responsible for daily monitoring, processing, and resolution of member card order inquiries through multiple communication channelsPrint, pack and ship member card orders in a timely manner, and ensure the accuracy and quality of those ordersMonitor inventory of card production materials such as plastic stock, cleaning supplies, packaging and insertsMaintain accurate records of card production activitiesCommunicate with internal and external members to ensure production runs smoothly and any issues are addressed in a timely mannerSupport the other functions of the Payments team as neededResponsible for understanding, adhering to, and complying with Bank Secrecy Act requirements and the Credit Union’s Bank Secrecy Act policies and procedures Some of our benefits for YOU: 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependentsEmployer 401(k) matching up to 5% plus additional annual discretionary contributionsEducation reimbursement up to $5,200/yearEmployee recognition program with cash incentives Commuter Toll Benefit $100-$200/month (based on position)Wellness Benefits up to $1,200 per yearPaid Sick Time accrues at two weeks per yearPaid Vacation Time accrues at three weeks per yearPaid Federal banking holidays (approximately 11 per year)Ongoing training and education, seminars, and conferencesLoan rate discounts on some products (vehicle, mortgage and HELOC loans)Waived fees and deposit bonuses on Stanford FCU accountsFlex health/transit plan availability Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources. If you are ready for this awesome opportunity (or know somebody who is) please contact us today! Stanford Federal Credit Union provides competitive pay ranges based on factors such as (but not limited to) the scope and responsibilities, qualifications needed for the position and external market pay for comparable positions. Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions. Stanford Federal Credit Union is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.