Card Origination Manager Sr

About the role

The Card Origination Manager Sr is responsible for ensuring a stable, efficient, and compliant operational environment for Card origination platform(s) held with a Third Party Vendor. This role ensures credit policy and regulatory requirements are accurately translated and implemented within origination systems, while adhering to established operational and change‑management procedures.

Exempt Status: Yes (not eligible for overtime pay). Workplace Type: Office (with flexible work arrangement possibilities).

Responsibilities

• Serve as primary operational owner for credit card application decisioning platforms supporting Consumer, Secured Card, and ROL Mobile Prescreen portfolios, and as secondary support for Unsecured Small Business portfolios.
• Lead coordination of platform enhancements and smaller production issues, including drafting change requests, reviewing requirements, and validating testing plans.
• Develop comprehensive test plans, execute testing and production validation activities across Unsecured Consumer, Secured Card, ROL Mobile Prescreen, and other assigned platforms.
• Participate in scheduled and off‑hour production releases as needed to support platform stability.
• Lead weekly status update meetings with third party vendor(s) and internal stakeholders.
• Lead and support the timely resolution of customer‑ and underwriter‑impacting production issues, ensuring responses and reporting occur within defined SLAs.
• Ensure root cause analysis and remediation documentation is completed within required timeframes and supports sustainable issue resolution.
• Collaborate with management and stakeholders to establish and adjust delivery timelines under changing conditions.
• Ensure 100% adherence to established operational procedures, including daily compliance reporting, production/test table changes, and issue management activities.

Requirements

• Bachelor's Degree
• 5+ years of digital/technology product or program management, preferably in financial services

Qualifications

• New customer acquisition and on‑boarding experience
• Master’s degree in business, management, operations, engineering, or a related field
• Experience working Card products (Debit, Credit, other card‑based payment products)
• Strong attention to detail, focus on process
• Strong verbal and written communication skills
• Demonstrated ability to critically analyze situations and risks, determine paths of action, and make recommendations to remediate issues
• Familiarity with regulatory compliance requirements for financial institutions and products
• Proficiency with Microsoft Office Suite
• Experience with SQL and/or SAS

Benefits

• Health insurance coverage
• Wellness program
• Life and disability insurance
• Retirement savings plan
• Paid leave programs
• Paid holidays
• Paid time off (PTO)

Pay

Compensation Range: $70,000‑140,000 Annual Salary. Actual compensation will vary based on location, experience, and education. Eligible for applicable incentive compensation plan.