Card Operations Specialist I

Responsibilities

• Serve as a member of a team, partnering effectively to drive results under variable circumstances
• Work with internal departments and external customers to answer inquiries and troubleshoot issues relating to cards, ATM processing, and debit card fraud management
• Able to quickly assess the likelihood of fraudulent situations and answer accordingly
• Manage workflow for centralized card adds and maintenance and assist the Financial Centers with instant issue to ensure critical functions are handled accurately and timely
• Assist vendor performance for delivery and problem resolution (examples inCPI Card Group, MasterCard, Jack Henry, NCR, Triton, Diebold)
• Proactive fraud monitoring, identifying and escalating non-routine issues and exceptions, such as potential fraud situations and suspicious activity
• Support new branch openings and closures for card functions
• Provide recommendations and implement process changes to improve efficiency and reduce operational expenses
• Provide backup assistance for other Team members
• Accountable for compliance with laws and regulations that apply to this position including the Univest Code of Conduct
• Perform other duties as assigned

Qualifications

• High School Diploma (or GED equivalent) with 2-3 years of experience in a financial institution
• Knowledge of Univest operating policies, procedures and State / Federal banking regulations with special emphasis on Regulation E compliance
• Good customer service, written and verbal communication, and telephone skills
• Must be well organized, detail oriented, analytical, and able to communicate effectively across internal departments and with external customers
• Able to work within a team environment to accomplish multiple priorities
• Act as a change agent, demonstrating a willingness to adapt to and improve systems, procedures, and business areas
• Prior experience with Jack Henry, Synergy, and industry specific software a plus
• Proven ability to make decisions to protect customers and corporate resources when presented with appropriate data, relying on little to no supervision and in the presence of looming deadlines