Card Operations Specialist

Job Summary

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported.

About the Role

The Card Operations Specialist provides operational support to bank personnel and customers primarily in deposit application systems related to card payments, including debit cards, credit cards, and any subsequent programs. This includes data entry, research, and creative problem-solving for all frontline staff.

Responsibilities

• Provide operational support to internal customers in deposit system applications including maintaining accurate product, service, and account data on core processing systems.
• Process and provide operational support for daily electronic transactions and products including Debit Cards, Credit Cards, and Instant Issue.
• Provide necessary reporting to bank management.
• Review Fraud Software daily to identify potential fraud on electronic transactions and card products. Timely identification reduces risk to the customer and the bank.
• Review daily reports and general ledger account reconciliations. Make correction/adjustment entries as appropriate.
• Review daily reports to identify and correct possible errors or omissions.
• Identify and suggest process improvements for daily tasks and department functions.
• Serve as backup for other Card Operations staff, as necessary.
• Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
• Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.

Qualifications

• A high school diploma or equivalent, plus additional relevant coursework.
• 1-3+ years of retail banking experience, Payments, Finance, Accounting or related field.
• Ability to maintain strict confidentiality.
• Effective verbal and written communication skills and strong interpersonal skills.
• Experience with Microsoft Office.
• Experience learning and using new programs and software.

Benefits

• Medical, Dental, Vision, & Life Insurance
• 401(k) with a company match
• PTO & 11 1/2 Paid Holidays