Card Operations Project Analyst

What You'll Do

As a Senior Operations Business Analyst, you'll lead and oversee a full range of strategic activities to ensure operational effectiveness and accurate data collection within banking systems and processes. You'll provide senior-level expertise to drive initiatives focused on reimagining operational processes by designing and implementing complex technical solutions that support internal business units across the enterprise. Working with cross-operational teams, you'll develop deep understanding of current and future processes, create intuitive user-friendly designs, mentor junior analysts, and manage these solutions through development, testing and delivery.

• Lead project management efforts, collaborating with senior stakeholders to develop effective process solutions, and defining business requirements for enterprise-wide initiatives
• Think strategically, demonstrate leadership and independent resourcefulness, take ownership of complex projects, and communicate effectively with stakeholders at all levels including executive leadership
• Be flexible and a resourceful team player with a "get it done" attitude capable of thriving in fast-paced environments
• Lead design of products and features, enhance user experience, and ensure data availability to improve banking processes across multiple business units
• Collaborate closely with development teams and senior leadership throughout the Bank to design and integrate complex processes spanning multiple systems
• Lead and prioritize team initiatives, manage multiple complex projects simultaneously, drive iterative improvements, and address tech-debt strategically
• Partner with teams, managers, and executives to develop data-driven solution designs, while documenting process improvement needs and presenting recommendations to leadership
• Summarize, track, train and communicate updates and changes to end users; develop training materials and lead change management initiatives
• Lead the analysis, resolution, and correction of complex design or solution issues while communicating impacts and timelines to affected users and stakeholders
• Facilitate enterprise-level project planning, develop comprehensive business and reporting requirements, lead application testing, and ensure successful application deployment
• Mentor and guide junior Operations Business Analysts in best practices and professional development

What You'll Need

• 7+ years of related experience in Branch Banking Operations, Commercial Lending, Data Management, Process Improvement or System Design, or similar field
• Bachelor's degree or equivalent experience required; Masters or MBA in related field preferred
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services
• Intermediate to advanced experience in data analytics, business intelligence, data science, Power BI, and SQL
• Proficient in Microsoft Office Suite, Visio/Lucid, and ADO
• Intermediate to advanced experience in project management methodologies, and ability to prioritize multiple projects and objectives in a rapidly changing environment; proven track record of leading enterprise wide process improvement initiatives
• Intermediate to advanced level of organization and attention to detail, with strong analytical, interpersonal, and communication skills; ability to manage competing priorities, demonstrating flexibility, resourcefulness, and a collaborative approach in fast-paced environments
• Advanced speaking and writing communication skills
• Occasional travel required

Benefits You'll Love

• Competitive salaries
• An ownership stake in the company
• Medical and dental insurance
• Time off
• Great 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program
• Opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career

About The Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.