Card Operations - Card Operations Specialist (Full-Time)

About the role

Golden 1 Credit Union is a member-owned, not-for-profit cooperative committed to empowering members and uplifting communities. This role is non-exempt and reports to the Supervisor - Card Operations Department.

Responsibilities

• Respond promptly and professionally to escalated members and internal inquiries related to credit and debit card transactions, accounts, servicing issues, and operational exceptions requiring specialized research and resolution.
• Maintain and enhance departmental procedures and reference documentation, ensuring alignment with updated operational requirements, Network Operating Rules, and regulatory changes.
• Educate team members, including Representatives, on card features, decline codes, fraud prevention principles, servicing best practices, and operational procedures to ensure consistent, high-quality support.
• Collaborate extensively with internal business partners and external financial institutions to address escalated concerns and deliver complete, accurate resolutions that support member experience and operational integrity.
• Support the Sr. Card Operations Specialist by contributing to department monitoring, quality reviews, operational audits, and controls testing to ensure compliance and operational readiness.
• Lead or contribute to process improvement initiatives, identifying inefficiencies, recommending solutions, and helping implement workflow enhancements to strengthen department performance.
• Perform all research requests related to settlement activity, ensuring timely, accurate, and well-documented findings for internal reviewers, leadership, and audit partners.
• Assist with department testing, system validation, and production verification during system updates, network changes, or new product rollouts.

Qualifications and Preferences

• H.S. Diploma or General Education Degree (GED) required.
• An Associate’s Degree in Business Administration, Finance, or a related field; OR an equivalent combination of education and related work experience.
• 3+ years in credit/debit card operations or financial services required.
• 3+ years of customer service experience, ideally in banking, call center, or financial operations required.