Car Wash Team Member

General Summary

The Manager in Training's primary responsibility is to participate in training experiences, learn new skills, and to demonstrate increasing proficiency and expertise with managerial responsibilities. The management trainee program will prepare the trainee for decisions s/he will be making, and the actions s/he will be taking in the areas of people management, operations management, and resolution of customer complaints when s/he assumes the role of store manager.

Duties

• Aid the Manager in all aspects of daily shift management.
• Assist with training new employees.
• Support in managing customer complaints and issues.
• Participate in planning and executing promotional events.
• Assist with inventory management and restocking supplies.
• Help maintain cleanliness and organization of the facility.

Key Results

• Increasing customer satisfaction:
• Measures: Increasing the speed of vehicles through the wash (speed), Decreasing the number of errors made while cleaning the vehicle (quality and safety), Increasing the positive feelings of the customer for the entire experience (friendliness).
• Increasing bottom line revenue:
• Measures: Increasing the extra-service sales (dollar per car), Maintaining labor percentages within acceptable ranges (human resource management), Maintain budgeted operational costs (optimization).
• Developing Skills:
• Measures: Obtaining full utilization of production procedures (100%), Increasing the number of tasks performed per person (cross-training), Decreasing problems with equipment and chemicals (shutdowns).

Qualifications

• Must have your own reliable transportation and valid driver’s license.
• Weekend reliability – one weekend day required.

Benefits

• Additional weekly bonus on cars washed and monthly passes sold.
• Opportunity to continue growing skills and advancing career within the organization.
• Annual salary range: $48,000 to $51,000, including wages and performance-based bonus.

Pay

• $48,000 to $51,000 annually

Schedule

• Flexible schedule to accommodate the needs of the position and the business.

About the Role

Golden Nozzle Car Wash is a family-owned chain that has grown from 17 original locations to 50+ across five New England states. We are committed to hiring quality people who will take care of our customers, providing them with a warm smile and courteous welcome.

Requirements

• Positive attitude and willingness to work with people.
• Ability to work independently and as part of a team.
• Strong communication and problem-solving skills.
• Basic computer skills and ability to use Microsoft Office.

Skills

• Customer service skills.
• People management skills.
• Operational management skills.
• Problem-solving skills.

Benefits

• Comprehensive health insurance.
• Retirement savings plan.
• Employee discounts.
• Professional development opportunities.

Nouria Energy is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.