CAR-T Cell Therapy Experience Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow.

About the Role

We are searching for a CAR-T Cell Therapy Experience Lead to support the Midwest portion of the United States, covering North Dakota, South Dakota, Minnesota, Wisconsin, Nebraska, Kansas, Missouri, and Illinois. This role serves as the primary field-based point of contact for a portfolio of certified CARVYKTI® Treatment Centers. You will work closely with treatment center stakeholders to improve operational efficiencies, maximize patient access to CARVYKTI, and facilitate successful product utilization by advising on order management, operations, and logistics. Additionally, you will drive growth at the site through promotional messaging and coordination of activities related to expansion of site capacity (e.g., satellite capabilities or outpatient clinics).

The CAR-T Cell Therapy Experience Lead is a member of the account management team, reporting to the Senior Manager, CAR-T Cell Therapy Experience Lead. This position upholds the high standards of service for Johnson & Johnson Oncology CAR-T utilization.

About the Team

For certified treatment centers, the CAR-T Cell Therapy Experience Lead (CTEL) is the single point of contact for all operational aspects of their CARVYKTI® program. CTELs help advance treatment center coordinator success by triaging day-to-day logistics, resolving process-related issues, and advising on opportunities to enhance operational effectiveness and efficiency. The team collaborates closely with a matrix of internal and external partners, including sales, order specialists, medical, field reimbursement, supply chain, and manufacturing.

Responsibilities

• Serve as a lateral leader with multiple teams for operational account management, addressing site-specific issues and pursuing improvement opportunities for CARVYKTI® order management and logistics, including site expansion (e.g., satellite apheresis).
• Drive CARVYKTI growth by conveying clinical efficacy and safety information, along with commercial operations messages.
• Act as the subject matter expert for CAR-T operations and logistics at assigned sites, providing counsel on topics ranging from CARVYKTI technology utilization to process optimization.
• Apply a patient-centric approach to align cross-functional partners, including demand-generating teams, institutional business partners, field reimbursement colleagues, and clinical nurse educators, through regular participation in matrix calls.
• Facilitate education engagements aimed at improving CAR-T operations, logistics, and CARVYKTI® order management systems, including providing educational content on manufacturing and CARVYKTI value information.
• Proactively advise treatment facilities on opportunities to improve utilization and efficiency of CARVYKTI® therapy through onsite observations and data analysis.

Requirements

• A minimum of a Bachelor's degree is required.
• A minimum of 7 years of work experience in the healthcare industry is required.
• Advanced degree is preferred.
• Preferred experience in at least one of the following areas (a mix of experiences across several domains is preferred):
  • 5+ years of demonstrated success in Field Sales or Sales Leadership.
  • Field-based Large Account Management (e.g., KAM/KAS experience).
  • Program administration, including Oncology, Bone Marrow Transplant, CAR-T, Infusion Site, or Cell & Gene Therapy Treatment Center/Site of Care Certification and Activation.
  • RN license or Advanced Practice degree (Nurse Practitioner, PA, PharmD, or MSN).
  • Cell Therapy Manufacturer experience (CTEL or other role at a commensurate organization).

Skills

• Excellent oral and written communication skills, including the ability to lead conflict resolution and defuse difficult situations.
• Demonstrated history of forging strong, productive relationships with a diverse array of customers and colleagues.
• Skilled in overseeing, monitoring, and managing complex projects and operational procedures.
• Ability to work effectively in a team environment, coordinating activities and building partnerships across multiple internal and external organizations.
• Proficient in using personal knowledge and available resources to resolve problems for customers and ensure their satisfaction.
• Demonstrates a sense of urgency, remains calm and constructive during demanding situations, and exercises sound judgment.
• Excellent case management skills; proactive and eager to take ownership of customer inquiries through resolution.
• Ability to dynamically adjust priorities due to changing circumstances.
• An agile learner comfortable operating in complex environments while shielding customers from that complexity.

Schedule

This position covers the Midwest area with up to 50% domestic travel, depending on candidate location (approximately half of that time may require overnights). Candidates should live within 1.5 hours of a major metro airport within the stated geography.

Pay

The anticipated base pay range for this position is $130,000 - $224,250. The Company maintains highly competitive, performance-based compensation programs. This position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. Bonuses are awarded at the Company’s discretion based on individual and corporate performance over a calendar/performance year.

Benefits

• Medical, dental, vision, life insurance, short- and long-term disability, and business accident insurance.
• Group legal insurance.
• Eligibility to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• Eligibility to participate in the Company’s long-term incentive program.
• Time off benefits:
  • Vacation – up to 120 hours per calendar year.
  • Sick time – up to 40 hours per calendar year (up to 56 hours for employees residing in Washington State).
  • Holiday pay, including Floating Holidays – up to 13 days per calendar year.
  • Work, Personal, and Family Time – up to 40 hours per calendar year.