Car Sales Representative

About the role

A Car Sales Representative at DARCARS of Frederick will sell new and used vehicles, provide excellent customer service, and help achieve sales targets. Responsibilities include engaging with customers in person and virtually, working closely with colleagues, and maintaining a professional demeanor.

Responsibilities

• Conducts business in a professional and ethical manner
• Greets customers with a welcoming attitude and listens to their needs
• Describes operations and features of vehicles matching customer's needs via in-person or virtually
• Follows DARCARS test drive procedures (obtaining correct identification, following test drive route, etc.)
• Suggests optional equipment, features, warranties, for customer to purchase
• Correctly computes and quotes sales price
• Works with finance team to obtain financing, as needed
• Completes all necessary paperwork
• Arranges for delivery and registration of the vehicle
• Addresses all customer concerns and ensures customer is satisfied
• Maintains solid knowledge of brands and products; including features, specifications, pricing, options, and standard equipment
• Develops and maintains future prospect and customer follow-up system
• Participates in all required brand and DARCARS training
• Utilizes and familiar with online digital retailing selling tools
• May be required to use video tools to assist customers virtually with car buying process
• Develops personal income goals consistent with DARCARS standards and develops a strategy to consistently meet those goals
• Complies with DARCARS policies and procedures

Qualifications

• Strong communication skills with both customers and DARCARS employees
• Ability to speak multiple languages (Spanish and Chinese) is a plus!
• Demonstrated commitment to customer service
• Comfortable using video tools, Facetime, etc., to assist customers
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Previous sales experience preferred but not required
• Requires the ability to stand, walk, bend, twist, and stand to perform normal job functions
• Be able to work in a fast-paced environment
• Be a team player
• Must be able to work a flexible schedule, evenings and weekends
• Must have a valid driver’s license and acceptable safe driving record
• Must have a high school diploma or equivalent (GED)
• Must be at least eighteen years of age
• Must be able to pass pre-employment screen (background) including criminal background check, review of consumer & motor vehicle records, verification of SSN

Benefits

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities