Car Rental Customer Service

About the role

We're seeking a Full-time/Part-time team member to join our Elko rental location. This position involves assisting customers throughout the rental process and maintaining a well-organized branch and rental fleet.

Responsibilities

• Welcome customers and assist with rental reservations, pickups, and returns.
• Review rental information, answer questions, and explain available vehicle options and protection products.
• Complete vehicle condition inspections before and after each rental.
• Help prepare vehicles for the next customer, including light cleaning and staging as needed.
• Accurately complete rental agreements, payments, and related documentation.
• Cookordiate vehicle assignments to meet customer and operational needs.
• Respond to customer concerns professionally and work toward timely resolutions.
• Aid in maintaining a clean, organized, and efficient rental office and lot.

Requirements

• A high school diploma or GED.
• At least 18 years old and legally authorized to work in the United States.
• A valid driver's license with a satisfactory driving record (no more than two moving violations or at-fault accidents within the past three years).
• Availability to work weekends and holidays as business needs require.

Qualifications

• A positive attitude and commitment to providing outstanding customer service.
• Previous experience in customer service, retail, hospitality, or a similar customer-facing role is preferred.
• Sales or upselling experience is a plus but not required.
• Comfortable using computers and learning new software systems.
• Strong organizational skills with the ability to manage multiple priorities.
• A self-motivated individual capable of working independently while contributing to a team environment.
• Excellent verbal communication and problem-solving skills.

Benefits

• Competitive hourly pay with performance-based incentive opportunities.
• Weekly pay, with additional monthly incentive potential.
• Paid training and ongoing support.
• Opportunities for career growth and advancement within a growing company.
• A collaborative workplace where your contributions make a difference.

Pay

$17/hr. + incentives

Schedule

Full-time/Part-time availability