Car Care Store Manager

Location: 2871 Plank Road, Fredericksburg, VA 22401

About the role

The Automotive Repair Manager drives sales attainment and ensures the profitability of the automotive facility by strategically managing inventory and fostering a high-performance sales environment. This role focuses on achieving net income growth through effective pricing strategies, promotional initiatives, and optimizing the sales process. Additionally, the position is responsible for implementing comprehensive technical and sales training programs to enhance the skills of the sales team, ensuring they are well-equipped with product knowledge and effective sales techniques.

Responsibilities

• Staff Management and Development:
  • Hire, schedule, and evaluate staff to meet changing business needs.
  • Provide coaching and counseling to ensure quality development, effectiveness, and productivity.
  • Identify and schedule training programs and schooling for technicians, service writers, and other personnel to maintain a technically competent staff.
• Customer Service and Relations:
  • Monitor and assure high-quality customer service daily.
  • Review necessary repairs with customers, address questions or concerns, and resolve problems or special requests.
  • Respond to customer complaints efficiently, maintaining oversight both in the shop and at the front counter.
• Operational Oversight:
  • Oversee the scheduling of repairs and maintenance, review facility efficiency, and implement changes for optimal operations.
  • Prepare weekly and monthly reports on Car Care facility operations for management review.
  • Prepare and adhere to income and expense budgets, ensuring the facility meets annual revenue and net income goals.
• Technical Assistance and Compliance:
  • Provide technical assistance to Car Care associates as needed.
  • Act as the Health & Safety Officer, managing safety and shop compliance issues in line with OSHA and local laws.
  • Stay current on EPA and environmental laws, advising the organization of changes affecting operations and services.
• Business Development and Community Engagement:
  • Develop external business relationships to generate business and enhance the AAA Club Alliance (ACA) image in the community.
  • Establish partnerships with vendors to offer a complete range of products and services beneficial to ACA.
  • Participate in local and national automotive organizations to enhance ACA’s position within the industry.
• Process Improvement and Performance Management:
  • Recommend process improvement opportunities to leadership to ensure ACA remains competitive.
  • Facilitate the effective use of tools to maintain compliance and align with Key Performance Indicators.
  • Lead the team to exceed Customer Satisfaction and Quality scores while meeting productivity goals.
• General Responsibilities:
  • Maintain awareness of car care products and AAA’s services to provide exceptional member and client experiences.
  • Practice ACA Shared Values, perform all related duties as required, and undertake other tasks as assigned.

Requirements

• Associate’s degree or equivalent required; a combination of education and experience may be considered in lieu of a degree.
• Minimum of 6 years in the automotive industry required.
• 3 years in a leadership or supervisory role preferred.
• National Institute of Automotive Service Excellence (ASE) certification as a “Master Automotive Technician” strongly preferred.
• Must possess and maintain a valid operator’s license; 5 years driving experience with an excellent record.
• Ability to operate both automatic and manual transmissions on passenger vehicles and light and medium duty trucks.
• Satisfactory pre-and post-employment screening results.

Skills

• Ability to work autonomously managing a retail automotive services operation.
• Ability to work with automotive diagnostic equipment and provide technical guidance to team.
• Ability to work effectively with cross-functional teams and regional/corporate support departments.
• Advanced knowledge of PC-based software (Microsoft Office Suite, Word, Excel) and automotive computer equipment and software applications.
• Effective organizational and analytical skills.
• Strong written and oral communication skills.
• Ability to effectively interact with others.
• Demonstrated ability to respond to customer inquiries and refer customers to appropriate associates.
• Ability to read and interpret financial data and reports.

Working Conditions

While performing the duties of this job, the associate is exposed to an automotive shop environment. The noise level in the work environment may at times be loud. The job requires working with automotive tools and equipment, exposure to changes in temperature, and may involve exposure to dust or fumes. Physical requirements include lifting equipment weighing up to 50 pounds and standing for prolonged periods. Must have complete dexterity and fine and gross motor skills. This job title is classified as “Safety Sensitive.”

Pay

Starting base compensation for this position is $76,307 to $111,164 annually. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. This position is eligible to earn monthly incentive pay based upon store sales and overall performance.

Schedule

You’ll get Sundays off each week, and another day during the week off dependent on business need.

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year