Cape/Centerville Adoption Center - Temporary Animal Welfare Specialist

About the role

This is a temporary full-time 40 hour a week position, with required weekend days. We are looking for a candidate for a temporary assignment who can deliver compassionate client service in a fast-paced environment for people looking to adopt or surrender. In the Animal Welfare Specialist role, you are often the first point of contact for pet families in need. You will spend part of your day hands-on with the animals at the adoption center and part of the day assisting the public with adoptions and surrenders.

Responsibilities

• Caring for animals at the adoption center, including the provision of exercise, food, water, enrichment and medications.
• Cleaning the adoption center rooms and cages.
• Participating in trainings and team discussions on behavior plans for all animals.
• Providing in-depth adoption counseling through thoughtful conversations with potential adopters to ensure the best match and outcomes for the animal and owner.
• Providing judgement free, empathetic surrender counseling to owners, and discussing alternative paths to surrender whenever available.

Requirements

• At least one year of experience in a customer service/client care position.
• Excellent judgment, interpersonal skills and an eagerness to support the human-animal bond.

Qualifications

• Previous animal experience is a plus.
• Proficiency in Spanish is strongly encouraged to apply.

How to apply

Please detail your customer service experience and any animal care experience you have in your cover letter.

Who we are

The MSPCA is the largest animal welfare organization in New England—caring for and placing over 12,000 animals annually across our four adoption centers and caring for over 14,000 animals in our community clinics. For our adoption centers, we aim to help the greatest number of animals by upholding an open adoption philosophy and moving pets through the shelter effectively while maintaining a commitment to socially conscious sheltering. For our community clinics we work to provide access to low cost veterinary care that helps keep families together with their pets.