Capacity Management Analyst (1 of 2)

Responsibilities

• Analyzes, designs, implements, maintains, audits and evaluates provider and resource scheduling templates in Epic.
• Facilitates and triages priority of template change requests to determine impact to standard workflows, decision trees, organizational standards, or system configuration.
• Collaborates with clinic teams to ensure successful template optimization and maintenance. Proactively meets with operations managers to coordinate optimal template designs, ensure appropriate maintenance and address any concerns.
• Solves build issues in accordance with system template standards.
• Evaluates different scheduling functionality to enhance template design to improve throughput and/or access.
• Participates in user training in clinical software, hardware and / or operating systems of limited complexity. Develops training tools and user aids.
• Troubleshoots and documents moderately-complex issues with clinical software, hardware and / or operating systems. Performs root cause analysis, informs management and takes action.
• Coordinates service and support between clinical engineering, IT, networks, and outside vendors.
• Maintains consistent written and verbal communication to management, team members, department operations, users and other stakeholders with emphasis on template and schedule expectations, barriers and opportunities.

Qualifications

• At least 1 year of relevant experience
• Working knowledge of clinical applications systems and functions, including development, implementation, user support, maintenance, and system testing and evaluation.
• Demonstrated problem-solving skills, with the ability to quickly diagnose problems and develop multiple options for effective and timely resolution of issues and problems.
• Demonstrated interpersonal and customer-service skills to collaborate productively on a team and to provide training and support to clinical providers and staff.
• Demonstrated skills in written and verbal communications, with the ability to convey technical information to clinical users in a clear and concise manner.
• Working knowledge of departmental systems and procedures for documentation and reporting, with the ability to perform tests, and to analyze, and interpret relevant data.