Ambulatory Capacity Management Analyst

About the role

This position supports the Ambulatory Care Division and aligns with UW Medicine’s Patient Are First Pillar Goals: serving patients and families, providing the highest quality care, becoming the employer of choice, and practicing fiscal responsibility.

Responsibilities

• Serve as a trusted advisor to clinic leadership, leveraging Epic expertise and change management principles to improve ambulatory access KPIs.
• Provide end-user support and training for Epic scheduling workflows, ensuring smooth adoption of new features and functionality.
• Collaborate across UW Medicine clinics, IT teams, and Contact Center staff to implement solutions that enhance patient access and provider capacity.
• Monitor key access metrics and lead improvement initiatives that optimize provider schedules and space utilization.
• Implement best practices for scheduling workflows, referrals, and provider templates; act as liaison between Access & Innovation and IT teams.
• Deliver Epic training and coaching for new and existing staff; maintain accurate documentation and training materials.
• Provide first-line technical support for Epic scheduling and access workflows; manage and resolve Unite tickets.
• Analyze capacity management data, identify opportunities for improvement, and partner with clinic leadership to optimize operations.
• Participate in committees, user groups, and project teams to represent Access and Innovation and contribute to enterprise-wide initiatives.

Requirements

• Bachelor’s Degree in computer science, business, education, healthcare, or a related field.
• At least four (4) years of experience working in an acute or ambulatory care setting.
• Minimum one year of experience in either technical computer training or end-user application development or support.
• Strong understanding and experience in IT/computer/application support and analysis.
• One to two years templating experience or equivalent experience.
• Experience in using data in decision making; able to define useful data, obtain, and analyze it.
• Advanced proficiency with Excel (e.g., pivot tables, complex formulas, data analysis tools).
• Proven track record of collaborating across different departments and levels.

Qualifications

• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Skills

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency with Epic scheduling systems.
• Knowledge of healthcare operations and patient flow.

Benefits

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/.

Pay

Pay Range Minimum: $75,000.00 annual
Pay Range Maximum: $96,000.00 annual

Shift

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent)

100.00%

Union/Bargaining Unit

Not Applicable