Ambulatory Capacity Management Analyst

100% FTE, hybrid schedule

About the Role

This position supports the Ambulatory Care Division and aligns with UW Medicine’s Patient Are First Pillar Goals: serving patients and families, providing the highest quality care, becoming the employer of choice, and practicing fiscal responsibility.

As a trusted advisor to clinic leadership, you will leverage Epic expertise and change management principles to improve ambulatory access KPIs, provide end-user support and training for Epic scheduling workflows, and collaborate across UW Medicine clinics, IT teams, and Contact Center staff to implement solutions that enhance patient access and provider capacity.

Responsibilities

• Implement best practices for scheduling workflows, referrals, and provider templates; act as liaison between Access & Innovation and IT teams.
• Deliver Epic training and coaching for new and existing staff; maintain accurate documentation and training materials.
• Provide first-line technical support for Epic scheduling and access workflows; manage and resolve Unite tickets.
• Analyze capacity management data, identify opportunities for improvement, and partner with clinic leadership to optimize operations.
• Participate in committees, user groups, and project teams to represent Access and Innovation and contribute to enterprise-wide initiatives.
• Monitor key access metrics and lead improvement initiatives that optimize provider schedules and space utilization.

Requirements

• Bachelor’s Degree in computer science, business, education, healthcare, or a related field.
• At least four (4) years of experience working in an acute or ambulatory care setting. (Additional years of experience may replace education requirement).
• Minimum one year of experience in either technical computer training or end-user application development or support.
• Strong understanding and experience in IT/computer/application support and analysis.
• One to two years templating experience or equivalent experience.
• Experience in using data in decision making; able to define useful data, obtain, and analyze it.
• Advanced proficiency with Excel (e.g., pivot tables, complex formulas, data analysis tools).
• Proven track record of collaborating across different departments and levels.

Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

About the Organization

UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care, and preparing tomorrow’s health professionals. UW Medicine includes Harborview Medical Center, UW Medical Center (Montlake and Northwest campuses), UW Primary Care, and other affiliated entities.

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.