Capacity Analyst, Strategic Account

Key Responsibilities

• Own end-to-end demand planning, forecasting, and capacity management for a designated strategic client across test centers and delivery channels
• Develop and continuously refine short-, medium-, and long-term forecasts, incorporating demand changes, seasonality, and business shifts
• Optimize and audit capacity to align with demand patterns while balancing operational constraints
• Analyze drivers of forecast variance and implement improvements to enhance forecast accuracy
• Leverage Excel, SQL, Power BI, and (potentially) Python to build scalable analytics and scenario models
• Act as the central coordination point across Commercial, Capacity, and Operations teams
• Serve as the primary capacity advisor and point of contact for the client, building strong, trust-based relationships across stakeholder levels
• Establish a regular cadence of engagement (business reviews, performance updates, planning sessions)
• Define, monitor, and communicate key performance metrics (e.g., utilization, availability, forecast accuracy)
• Proactively identify risks, performance gaps, and trade-offs, and lead corrective actions
• Present insights and recommendations to client and internal leadership, driving continuous improvement and long-term partnership success

Qualifications

• Required: Bachelor’s degree in a quantitative field (e.g., Industrial Engineering/Operations Research, Computer Science, Mathematics, Statistics, Economics) with 5-8 years of experience. Master’s Degree or MBA preferred with 2-3+ years of experience
• Strong proficiency in: SQL (complex querying, optimization, large datasets), Power BI or similar data visualization tools, Advanced Excel (modeling, pivot tables, lookups), Python experience a plus (forecasting, automation)
• Proven experience working directly with clients or senior stakeholders
• Excellent communication and presentation skills across technical and non-technical audiences
• Ability to operate independently in a fast-paced, deadline-driven environment

Preferred

• Background in capacity-constrained or scheduling-driven environments (e.g., testing, healthcare, airlines, hospitality)
• Experience with CRM tools (e.g., Salesforce) and enterprise feedback platforms (e.g., Qualtrics)
• Demonstrated ability to influence without authority in cross-functional settings