Cannon Main Store - RFT Department Manager - $20.60/hr

Job Grade 3, Tier 1 – Retail Operations – Supervisor role

About the role

Under the direction of the Store Manager, the Softlines Department Manager leads daily operations, sales performance, and customer experience within assigned Softlines departments (Apparel, Accessories, and Prestige Brands). This role maximizes sales, profitability, inventory objectives, and customer engagement while developing a high-performing team that delivers exceptional service.

Responsibilities

• Lead and develop a team of associates to achieve sales, profit, customer service, and operational objectives.
• Maximize sales performance, profitability, and inventory productivity within assigned Softlines departments.
• Plan and execute daily and weekly workloads to support department and store goals.
• Foster a positive, customer-focused culture that emphasizes service excellence and employee engagement.
• Ensure all customers receive an extraordinary shopping experience through proactive service and product knowledge.
• Maintain merchandise presentation, inventory accuracy, and departmental standards.
• Quickly and professionally resolve customer concerns while empowering associates to provide effective solutions.
• Lead a culture of accountability through clear communication, coaching, and performance management.
• Support cross-functional store operations and collaborate with other department leaders to achieve overall store objectives.
• Manage financial and operational duties, customer relations, and supervise, train, and develop all sales staff in assigned areas.
• Perform other duties as assigned.

Requirements

• Previous retail supervisory or management experience required; experience in Apparel, Accessories, Prestige Brands, or Softlines preferred.
• One year of retail experience in retail store operations within the last two years.
• Proven ability to lead and motivate teams to achieve organizational objectives.
• Strong understanding of retail sales, merchandising, inventory management, and customer service principles.
• Excellent communication, interpersonal, and coaching skills.
• Ability to think quickly, solve problems, and make sound decisions in a fast-paced environment.
• Demonstrated initiative, attention to detail, and accountability.
• Ability to learn and adapt to changing technology and business processes.
• Strong customer service and conflict-resolution skills.
• Basic computer proficiency.
• Willingness to cross-train and support other store areas as business needs require.
• Flexible schedule to include mornings, nights, weekends, and holidays.
• Able to lift at least 50 pounds.

Pay

$20.60 – $34.46 per hour

Schedule

• Extended duty hours / varying work schedules.
• Shift work required, including 24/7/365 availability.