Cancer Team Lead

About the role

The Team Lead supports team performance efforts and continuously improves protocols, workflows and infrastructure, and assists with launching new programming for the UCSF Cancer Center.

Responsibilities

• Maintains daily clinic administrative operations including patient registration and authorization, patient coordination and medical record documentation.
• Trains administrative staff on practice processes.
• Serves as a liaison to management to advise on, take lead action on, and provide direction on process improvements initiatives.
• Prepares and maintains clinic schedule, coordinating provider schedules.
• Acts as liaison with Concierge Services.
• Coordinates complex patient care coordination activities.
• Reviews and maintains clinic policies and procedures manuals.
• Supports training of administrative staff on department workflows, protocols, IT systems and applications.
• Oversees clinic resource management and suggests ways to reduce costs and / or enhance revenue.
• Collaborates with finance to produce reports for business planning.

Qualifications

• Bachelor's degree in related area and/or equivalent experience/training.
• 3 years of experience in related field.
• Thorough knowledge of the clinical and operational implications of medical billing practices including coding, billing systems and documentation requirements.
• Thorough understanding of medical terminology and specialized clinical knowledge of clinic practice area.
• Proven ability to apply knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments to assess and monitor clinic operations.
• Excellent communication skills, including active listening and critical thinking.
• Demonstrated ability to clearly and concisely communicate clinic content, rules and regulations.
• Strong interpersonal skills. Actively cooperates and supports the work of others.
• Empathetic and aware of impact on others.
• Productive in work volume, speed, quality and consistency.
• Excellent interpersonal judgment and discretion.
• Ability to work well as part of an administrative team with a customer service orientation towards co-workers, faculty and researchers.
• Ability to perform all commonly applicable functions in the Microsoft Suite.
• Skills in data management.
• Effectively uses relevant healthcare and clinic operations information technology, including billing systems and medical record documentation.
• Thorough knowledge of data management and documentation methods used in ambulatory care clinics.