Cancer Center Scheduler - Radiation Oncology - Hopewell - Full-Time - DAYS

Position Overview

Collaborates with physician offices, hospital clinic or directly with patients to schedule Cancer Center patients, gathers patient’s complete medical records, oversees registration and checkout process, coordinates communication of follow-up care needs, maintains positive working relationships, coordinates inter-department services and resources, verifies insurance precertification and authorization, communicates with physicians and offices, assists during periods of heightened patient activity, develops and implements practice-specific plans, and performs additional duties.

Essential Functions

• Schedules Cancer Center patients, negotiating date and time, and avoiding resource conflicts.
• Gathers patient’s complete medical records, including prescriptions, patient demographics, financial information, and H&P.
• Oversees filing of information into medical records according to established protocol, prepares, pulls, and scans medical records.
• Performs all medical receptionist duties, including greeting patients, answering phone calls, scheduling appointments, maintaining and filing/scanning information into medical records, checking patients in and out, and completing computer and paperwork associated with these functions.
• Covers communication of follow-up care needs to patients and physician offices as appropriate.
• Maintains prompt patient service on telephone and at front desk.
• Coordinates registration and checkout process and handling of medical records to ensure efficient flow of patients through the office.
• Manages communication with all physician offices, hospital departments, and outside vendors.
• Coordinates special procedure needs with appropriate CH departments and staff, as well as external resources.
• Communicates with hospital transport and outside transportation resources to schedule patient transportation.
• Verifies accuracy of insurance precertification and authorization, confirms billable physician orders, and reviews benefit eligibility.
• Communicates with physicians and physician offices regarding treatment documentation, cancellations, and missed appointments.
• Assists co-workers during periods of heightened patient activity.
• Develops and implements a practice-specific plan for new program introductions and offers recommendations to enhance operational efficiency.
• Performs additional duties as requested.

Minimum Requirements

• High school diploma or GED.
• Six months medical office or hospital setting experience.
• Excellent communication, interpersonal, and organizational skills.
• Ability to problem solve and multi-task.
• Able to multi-task and manage frequent interruptions.
• Proficient computer skills.
• Familiar with medical terminology and endoscopic and/or surgical procedures.
• Experience with a variety of insurance companies preferred.

Physical Demands and Work Environment

• Frequent physical demands: Sitting, Wrist position deviation, Pinching/fine motor activities, Keyboard use/repetitive motion, Talk or Hear.
• Occasional physical demands: Standing, Walking, Climbing (stairs or ladders), Carrying objects, Pushing/Pulling, Twisting, Bending, Reaching forward, Reaching overhead, Squatting/kneeling/crawling.
• Continuous physical demands: Lifting Floor to Waist 15 lbs., Lifting Waist Level and Above 10 lbs.

Benefits

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA)
• Healthcare FSA
• Dependent Care FSA
• Retail Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits – Long Term Disability (LTD)
• Disability Benefits – Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking
• Supplemental Life Insurance
• Voluntary Life Spouse
• Voluntary Life Employee
• Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program