Cancer Center Scheduler - Infusion Unit - Hopewell - PER DIEM

About the role

Collaborates with physician offices, hospital clinic or directly with patients to schedule Cancer Center patients, negotiating date and time, and avoiding resource conflicts. Gathers patient's complete medical records which may include prescriptions, patient demographics, financial information and H&P. Oversees filing of information into medical records according to established protocol, preparation, and pulling and scanning medical records.

Responsibilities

• Performs all medical receptionist duties, including but not limited to, greeting patients, answering phone calls, scheduling appointments, maintaining and filing/scanning information into medical records, checking patients in and out, and completing computer and paperwork associated with these functions.
• Coordinates communication of follow-up care needs to patients and physician offices as appropriate.
• Assures prompt patient service both on telephone and at front desk. Oversees registration and checkout process and handling of medical records to assure efficient flow of patients through the office.
• Maintains positive working relationships with all physician offices, hospital departments and outside vendors.
• Coordinates inter-department services and resources (ie: pharmacy, lab diagnostic imaging for patients). Coordinates special procedure needs with appropriate CH departments and staff, as well as external resources. Communicates with hospital transport and outside transportation resources to schedule patient transportation.
• Verifies that insurance precertification and authorization is accurate and contains necessary codes. Confirms that all physician orders are billable and contains necessary information (diagnostic code, CPT code or description, order date, frequency and physician signature). Verifies benefit eligibility using a variety of online systems or by calling insurance company.
• Reviews with supervisor routine issues, difficulties and unusual circumstances. Handles promptly patient problems/complaints. Refers difficult situations to supervisor and Director.
• Communications with physicians and physician offices by sending documentation of treatments, making them aware of when patients cancel appointments or when they miss their appointment. Is a resource for physician' offices on how to refer patients for treatment.
• Demonstrates willingness to assist co-workers during periods of heightened patient activity.
• Works in conjunction with physician(s) and Director/Supervisor to develop and implement a practice-specific plan for new program introductions and offers recommendations to enhance operational efficiency.
• Performs additional duties upon request.

Requirements

• Education: High school diploma or GED.
• Experience: Six months medical office or hospital setting experience.
• Knowledge and Skills: Excellent communication, interpersonal and organizational skills. Ability to problem solve and multi-task. Able to multi-task and manage frequent interruptions.
• Special Training: Proficient computer skills. Familiar with medical terminology and endoscopic and/or surgical procedures and experience with variety of insurance companies preferred.

Physical demands and work environment

• Frequent physical demands include: Sitting, Wrist position deviation, Pinching/fine motor activities, Keyboard use/repetitive motion, Talk or Hear
• Occasional physical demands include: Standing, Walking, Climbing (e.g., stairs or ladders), Carry objects, Push/Pull, Twisting, Bending, Reaching forward, Reaching overhead, Squat/kneel/crawl
• Continuous physical demands include: (none specified)
• Lifting: Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.
• Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Moderate Depth Perception, Moderate Hearing
• Anticipated Occupational Exposure Risks Include the following: N/A

Benefits

• Retirement Savings and Investment Plan
• Disability Benefits – Short Term Disability (STD)
• Sick Time Off
• Employee Assistance Program

Pay Range $18.57 - $23.23