Campus Support Specialist - Full Time

About the role

The Campus Support Specialist job combines administrative duties with assisting the Admissions team through dynamic engagement with prospective students. The role requires knowledge of basic administrative duties, effective customer handling on the phone and in person, the ability to multi‑task, prioritize duties, and exhibit excellent written and verbal communication skills. Because the position is housed at ePod campuses, it involves a higher variety of activities. The Campus Support Specialist reports directly to the Campus President with a dotted line to the Admissions Support Manager.

Responsibilities

• Greet all customers in a friendly manner
• Answer main phone lines, route calls and messages accordingly, set up and direct video interviews and appointments
• Provide campus tours to prospective students
• Follow all procedures as outlined in department manuals and posted directives
• Manage staff Outlook calendars by tracking the status of all video appointments/interviews
• Post and send mail daily, as needed
• Accept and post student payments
• Keep reception area neat and stocked with information
• Check inventory for print materials and office supplies weekly; replenish as needed
• Ensure all marketing material on location is up to date
• Request all orders (office supplies, SWAG, scrubs, etc.) through Sourcing and Procurement, and inventory all incoming orders
• Keep video rooms