Campus Support Specialist

Benefits

• Competitive health, dental, and vision insurance
• Up to $3,000 in tuition reimbursement annually
• Professional development and growth opportunities
• 7.2% Wisconsin Retirement System (WRS) savings - matched dollar for dollar
• 403(b) and 457 retirement savings options
• College paid life and disability insurance
• Health and dependent care Flexible Spending Accounts
• Onsite fitness center and walking path
• Up to 8 weeks paid New Child Leave
• Onsite wellness screenings
• I Relocation assistance available
• Lakeshore also offers generous paid time off
• Additional Perks: Local discounts on food, entertainment, and events
• Discounts on cell phone plans and rental cars
• Common Read events
• Culinary experiences from onsite emerging chefs
• Identity theft protection
• "Dress for your day"
• Employee recognition and appreciation events
• Campus closed six Fridays during the summer

Responsibilities

• Serve as the primary contact for the assigned location by providing superior customer service using a combination of technical and social skills, to include confidentiality, empathy, and the ability to fully engage and satisfy the customer by providing them with college information, resources, specialized assistance, and referral to other college services.
• Access database systems and work cooperatively in each functional area and refer students as needed.
• Using a pleasant, polite, and courteous tone, answer the phone in an expedient manner and if needed, route calls to the appropriate destinations.
• Schedule and check-in appointments for Student Affairs team members.
• Provide support for assigned campus events and activities, working collaboratively with internal departments and external partners to ensure a positive experience for participants.
• Educate and assist prospective and current students throughout the enrollment process on college programs, certificates, admissions requirements, applying for financial aid and scholarships, taking career assessments, completing onboarding activities, setting up college technology accounts, and providing guidance on the available student support resources.
• Aid with application processes and student success resource referrals.
• Register and support students through the registration process; assist/troubleshoot throughout all the stages of the registration process (phone and online) including communicating with divisions and departments as needed.
• Stay current with class/seminar changes and program changes.
• Collect accurate and complete information on course add/drop/swap forms.
• Aid students with billing functions which include responding to student billing questions, giving directions on payment options, and setting up payment plans, student balances, anticipated aid, previous payments, credits, and past due status.
• Enter and maintain accurate grant and client reporting to ensure compliance with guidelines and deadlines.

Qualifications

• High school diploma required.
• Associates degree in a related discipline preferred.
• Two to three years of relevant occupational experience is required.
• Knowledge of Lakeshore’s mission, vision, and strategic direction.
• Understanding of customer service principles including effective communication, and the ability to handle inquiries and provide support to ensure a positive customer experience.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.).
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Effective interpersonal skills and customer service skills.
• Strong critical thinking and problem-solving skills.