Campus Support Specialist

Summary of Responsibilities

The Campus Support Specialist is responsible for supporting and maintaining all campus technology and event-related systems. This role plays a critical part in ensuring a seamless technological experience across campus environments, including learning studios, labs, meeting rooms, and event spaces. It exists to uphold Highlands College’s commitment to excellence in education and operations by proactively supporting technology that empowers students, faculty, and teammates.

Specific Duties and Responsibilities

• Maintain and troubleshoot campus technologies across various environments including learning studios, labs, residence halls, and meeting spaces.
• Provide on-site support for technology during college events and pillar gatherings.
• Ensure all technology setups (e.g., projectors, displays, conferencing tools) are fully functional and optimized for use.
• Absorb and document recurring trends to inform continuous improvement of student technology services.
• Develop and share clear, user-friendly documentation or training resources when common student issues emerge, supporting teammate and student independence and effective technology use.
• Engage teammates and students with professionalism, respect, integrity, and Christ-like character in every interaction.
• Support for teammate and student devices in alignment with established device management systems, security standards, and college policies.

Other Duties

• Participate in ministry at Church of the Highlands and Highlands College by leading small groups.
• Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.
• Provide technical expertise to other team members and departments.
• Influence outcomes by recommending improvements based on data and systems knowledge.
• Collaborate on cross-functional projects that enhance the technology environment college-wide.

Qualifications

• Personal Characteristics:
• Energetic and proactive, with a servant-leader mindset.
• Patient and calm under pressure, with a solutions-oriented approach.
• Encourages and supports collaboration among teams.
• Essential Traits:
• Customer service focused.
• Technical curiosity and willingness to learn.
• Abilities & Skills:
• Demonstrate a high level of customer service.
• Able to diagnose and resolve technical issues independently.
• Communicate complex technical concepts clearly.
• Comfortable lifting equipment and working in event-style setups.
• Knowledge:
• Strong understanding of QSYS Designer, Crestron, and Dante.
• Familiarity with AV systems, wireless presentation devices, and M365 suite.
• Understanding of instructional technologies and campus infrastructure.
• Education:
• Associate degree required; bachelor’s degree in a technology-related field preferred.
• Technical certifications are a plus (e.g., CompTIA, AVIXA).
• Experience:
• Minimum 1–2 years of experience in technology support or campus-based technical roles.
• Experience supporting events or working in a higher education environment is a plus.

Physical Demands

• Ability to lift up to 50 lbs. without assistance.
• Ability to stand, stoop, kneel, and crawl during equipment setup.
• Must be able to travel between buildings on campus.

Direct Reports

• N/A