Campus Support Specialist

About the role

The Campus Support Specialist (CSS) is responsible for the daily operation of their location, handling administrative and operational duties, assisting departments to ensure institutional policies and procedures are followed. The role requires knowledge of basic administrative duties, effective customer service on phone and in person, multi‑tasking, prioritization, and excellent written and verbal communication. The CSS reports directly to the Campus Manager and shares some responsibilities with the Campus Manager. The position is full‑time, in‑person, located in Lacey, WA 98503, and requires relocation before starting work.

Responsibilities

• Resolve campus-level requests/questions/concerns/challenges or direct them to the appropriate department.
• Open campus, set up for the day ensuring everything is ready in the Lync rooms to allow for operational services to be provided to students.
• Assist with office items like onboarding new staff, providing tours and keys to new employees, opening and redirecting mail, distributing payroll checks and filing incident reports as needed.
• Assists students with grievance processes routing questions/documents to appropriate staff members.
• Ensure institutional policies and procedures are followed.
• Ensure banking deposits are prepped, completed, and deposited every Tuesday and Thursday of the work week.
• Ensure supply orders are provided to procurement per schedule provided.
• Ensure scrub orders are provided to procurement per schedule provided.
• Ensure monthly reconciliation of banking, AMEX card purchases, and associated tasks are completed per schedule provided.
• Greet all customers in friendly manner, while also keeping reception area neat and stocked with appropriate information.
• Answer main phone lines, route calls and messages accordingly, set-up and direct video interviews and appointments.
• Enter enrollment agreements in CNS.
• Audit enrollment agreements and send corrections as applicable.
• Send hourly reports as required.
• Update CNS records accurately and in a timely manner as well as uploading pertinent documentation needed for Admissions and other departments as assigned.
• Receive, upload, and document immunization records for extern students.
• Assist with transcript requests for High School, GED or College as necessary.
• Provide campus tours (depending on campus location) to prospective students, obtain scrub sizing and photos for creating student identification cards. Photos required to be uploaded by end of current sit to start period.
• Manage staff Outlook calendars by tracking the status of all video appointments and interviews.
• Post and send mail daily, as needed.
• Accept and post student payments, and assist with taking deposits to the bank.
• Check inventory for print materials (ensuring marketing material at location is up to date).
• Keep video rooms stocked with necessary marketing material and prepped for use.
• Administer/proctor any entrance or certification exams, pull and log all test scores for the exams, when/if requested.
• Coordinates and completes all pre-orientation duties including but not limited to orientation packets, sign-in sheets, name tags, food, room set-up, and clean up.
• Address and route student concerns to appropriate support staff or manager for resolution.
• Prov