Campus Support Specialist

About the role

The Campus Support Specialist is responsible for the daily operation of their location, handling administrative and operational duties, and assisting all departments by ensuring institutional policies and procedures are followed. The CSS must be knowledgeable of basic administrative duties, handling customers effectively on the phone and in person, and have the ability to multi-task, prioritize duties, and exhibit excellent communication skills both written and verbal.

Responsibilities

• Resolve campus level requests/questions/concerns/challenges or direct them to the appropriate department
• Open campus, set up for the day, and ensure everything is ready in the Lync rooms to allow for operational services to be provided to students
• Assist with office items like onboarding new staff, providing tours and keys to new employees, opening and redirecting mail, distributing payroll checks, and filing incident reports as needed
• Assist students with grievance processes, routing questions/documents to appropriate staff members
• Ensure institutional policies and procedures are followed
• Perform various administrative tasks, such as preparing banking deposits, ordering supplies, and reconciling accounts
• Greet customers in a friendly manner, keep the reception area neat and stocked with information, and answer main phone lines
• Enter enrollment agreements, audit agreements, and send corrections as applicable
• Update CNS records accurately and in a timely manner, and upload pertinent documentation
• Receive, upload, and document immunization records for extern students
• Assist with transcript requests, provide campus tours, and manage staff Outlook calendars
• Administer/proctor entrance or certification exams, and coordinate pre-orientation duties
• Address and route student concerns to appropriate support staff or manager for resolution
• Participate in campus events, including preparation and participation in the commencement ceremony and PAC meetings
• Coordinate and complete the creation and upkeep of student-related displays around the campus
• Create an electronic resource manual to identify area resources that assist students throughout their education

Qualifications

• 2 years minimum combined work experience in business, customer service, education, or sales
• Some college or degree preferred
• Data entry and report writing experience required
• Ability to multi-task, prioritize duties, and demonstrate excellent communication skills both written and verbal
• Proficient computer skills in Word, Excel, Outlook, database software, and use of Internet
• Dynamic, punctual, responsible, ethical, and a team player

Pay

Non-Exempt - hourly position, $16.66 to $19.60 per hour, dependent on experience, knowledge, and education level

Schedule

Full Time (40 hours a week), Monday-Thursday 10:00 a.m. - 7:00 p.m. and Friday 8:30 a.m. - 5:30 p.m.