Campus Supervisor

Nexus Family Healing is seeking a Leadership-Focused Campus Supervisor for our Baltimore, MD location. In this role, you'll coach and support frontline staff while ensuring high-quality, trauma-informed care for youth in residential treatment. Help shape a therapeutic culture that empowers both clients and team members to grow, heal, and succeed.

About the role

The Campus Supervisor provides trauma-informed campus leadership to youth care professionals through effective communication, organization, and planning of the daily operations of the program/unit.

Responsibilities

• Supervise daily residential treatment operations, ensuring appropriate staffing levels, shift coverage, and a safe, therapeutic environment for clients.
• Lead, coach, mentor, and evaluate staff while promoting trauma-informed, strengths-based care and professional development.
• Assist with staff recruitment, onboarding, training, performance management, and scheduling, including timecard approval and coverage coordination.
• Support client admissions, treatment plan implementation, family engagement, and discharge planning to promote successful treatment outcomes.
• Monitor and ensure accurate, timely completion of client records, incident reports, medication documentation, and program communications.
• Oversee delivery of treatment services, ensuring compliance with individualized treatment plans, behavioral interventions, and family involvement goals.
• Maintain compliance with organizational policies, documentation standards, licensing requirements, and health and safety regulations.
• Identify and resolve program, staffing, client, and safety concerns while supporting continuous improvement initiatives.
• Participate in interdisciplinary team meetings, clinical discussions, and program planning to enhance service quality and client care.
• Respond effectively to emergencies, crises, and critical incidents using sound judgment and established protocols, including First Aid/CPR procedures.

Requirements

• High School Diploma & 2 years Nexus experience working in a treatment/counseling capacity for youth (e.g., residential, foster care/adoption, CTSS, group home/TLP, day treatment, or related adolescent counseling programs) or 4 years external experience working with youth in a residential treatment facility; OR
• Associates Degree & 2 years minimum experience (external and/or internal experience) working with youth in a residential treatment facility; OR
• Bachelor’s Degree, preferably in a social work, psychology, or clinically related field in social services, and minimum of 1 year (external and/or internal) of related experience with youth in a residential treatment facility.
• Minimum of one year of Team Lead and/or supervisory experience is required.
• Valid driver’s license required.
• Must meet state regulating agency and Home Office driving requirements.
• Must successfully pass a DHS/DCFS/CJIS/DHHS/ODHS or other federal and state criminal background check.
• All client-facing Nexus employees must successfully participate and complete a Safety Crisis Management (SCM) exam and training.

Preferred Qualifications

• 1+ years of experience working with families and trauma-exposed children or adolescents.

Physical Demands

• Must be able to assist staff in physical interventions and restraints of residents.
• Must be able to lift up to 50 pounds unassisted and up to 100 pounds with assistance.
• Must be able to stand and walk for extended periods of time (2-4 hours).
• Must be able to twist, bend, and stretch in a manner conducive to the execution of daily activities within a residential treatment facility.

Schedule

• Full Time - On-site opportunity
• Shift: Sunday - Wednesday, 2:00pm - 10:30pm
• Location: 1301 Woodbourne Ave, Baltimore, MD

Pay

$25.00 - $27.00 per hour

Benefits

• Guaranteed salary, schedule, PTO, and health benefits
• Guaranteed caseload and positive impact on youth who need us the most
• Therapist Flexible Scheduling - based on client & family needs
• Four weeks paid time off (PTO) in the first year of employment
• Additional 8 Floating Holidays
• Comprehensive clinical and inter-department support
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• Talkspace Therapy Benefit for the whole family (NEW)
• Hinge Health Benefit for the whole family (NEW)
• Carrot Fertility Benefit (NEW)
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion
• Clinical Professional Development
• Company sponsored Clinical license renewal expense
• Company sponsored continuing education training
• Company sponsored supervision
• Receive professional training
• Maintain membership with a professional association

Commitment to Diversity, Equity, & Inclusion

At Nexus Family Healing, we celebrate and rely on diversity for the betterment of our employees, services, and community impact. We strive to provide the best quality care for our youth and the best work environment for our employees through an inclusive team culture.

Values & Behavioral Competencies

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches.
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy, care, and concern.
• Agility: Exhibiting flexibility and adapting quickly.
• Responsiveness: Being quick, positive, and accurate.
• Excellence: Demonstrating quality results that surpass ordinary standards.