Campus Safety & Guest Liaison, FOH, Springfield

About the role

This position provides security oversight for the Friends of the Homeless (FOH) Resource Center, outside campus, and tenant buildings, assisting with access of services with guests and coordinating and collaborating with other FOH departments and programs.

Responsibilities

• Maintain safety and security of resource center, outdoor campus, shelter dorm and tenant buildings areas
• Establish positive connections with guests, assisting them to access services and resources as appropriate
• Round full campus at least 2 times per hour, more often as needed, with focus on safety of area and offering of pro-active options for guest engagement in alignment with agency and program policy
• Provide linkage to case management on behalf of guests looking for resources
• Provide direction and support to outside visitors and guests - linking them to appropriate staff within FOH system
• Participate in facility and site management meetings, providing insight and recommendations for support and safety of campus
• Respond to crises and urgent situations that arise within the resource center and on campus
• Liaison with EMT and first responders providing direction and documents as necessary
• Support to guests within the resource center by assisting guest with appropriate connections to additional services as needed

Requirements

• High School Diploma, Associate's or Bachelor's degree (preferred) with experience working in the Human Services field
• Human Services related work or internship (preferred)
• Computer proficiency
• Valid driver's license and reliable transportation
• Bilingual candidates are strongly encouraged to apply

Qualifications

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively prioritizing
• Conscientious -- taking accountability and applying feedback

Skills

• Strong communication skills
• Ability to handle crisis situations
• Knowledge of human services and behavioral health

Benefits

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Pay

$38,000-$44,000/year

Schedule

Flexible schedule to accommodate the needs of the resource center and campus operations.