Campus Safety and Resource Officer

Primary/Principal Responsibilities

• Greeting each person who enters a university facility in a friendly and welcoming manner.
• Providing directions and relevant information to assist community members and guests with wayfinding.
• Providing general university information including operating hours, contact information, and other general university information to the community as provided through training and directive.
• Awareness of the events of the day and assisting and directing attendees and others who inquire.
• Assisting community members and guests with accessing the services of other departments as needed by contacting other offices, communicating on community members behalf and/or directing them to the correct resource.
• Documenting requests for assistance to be handled by the Campus Safety and Resource Team or another campus partner and, relaying to the shift supervisor to ensure the appropriate response.
• Providing information including campus access hours, library hours, assistance with locating and connecting with specific departments or events, etc.
• Making sure that all university community members present and, whenever available, electronically swipe/tap their University identification each time they enter a facility to ensure that permission to enter is granted.
• Verifying that the identification presented by each individual entering a facility is that of the bearer and that, according to prescribed procedures, the individual is not prohibited or restricted from entry for any reason.
• Notifying the supervisor of the entry of an individual who is flagged but not banned.
• Checking-in university guests (those who do not have university identification cards), who have relevant business to conduct in the facility according to a prescribed process to ensure that all those who enter a campus facility are documented and that no person who is identified as prohibited or restricted is allowed into a university facility.
• Providing assistance to those who require information and/or direction in locating specific university departments, individuals or campus events by verbally providing directions, escorting individuals to the appropriate location or providing printed and/or electronic resources that will assist in locating the desired location/individual.
• Observing the activities of those in and around campus facilities, in person and via CCTV monitors, and promptly reporting to the shift supervisor, any unsafe, illegal or nefarious activity.
• Serving as a friendly and helpful resource to the community by answering telephones and providing assistance to callers and visitors with various needs, such as: Documenting requests for assistance to be handled by the Campus Safety and Resource Team or another campus partner and, relaying to the shift supervisor to ensure the appropriate response.
• Supporting the campus community by acting as a liaison in support of campus operations, including: Observing, recognizing and promptly reporting to the shift supervisor any facilities related concerns and challenges such as leaks, trip and fall hazards or other dangerous conditions, damage to university property, alarms, graffiti, excessive heat or cold, obviously malfunctioning equipment, etc.
• Assisting the community by welcoming reports of facilities related concerns and challenges such as those mentioned above and others from members of the university community and promptly relaying them to the shift supervisor.
• Responding to calls for service such as: Lockouts, Unlocking/locking doors at the beginning/end of the day, turning on/off lights, opening/closing shades, Investigation of facilities and other operational related issues and emergencies for the purpose of confirming reported conditions and/or providing updates to other campus partners, Unlocking/locking and opening/closing exterior doors to facilitate deliveries, etc.
• Responding to reports of injuries, medical and mental health emergencies to confirm the presence of an emergency, evaluate additional resources needed and render aid.
• Executing interior and/or exterior inspections of campus facilities with or without utilizing a “Detex” tour system for the purpose of detecting security, facility, health/safety or other operational concerns, logging and reporting those, with the assistance/direction of the shift supervisor, to the appropriate party.
• Verbal detention of offenders of University public safety policies including: Those who attempt to enter a university facility who have been prohibited or restricted from entering a university facility, Those who are attempting to enter a university facility without providing identification, Those who are visibly intoxicated/impaired and appear unable to safely care for themselves, Those who are attempting to enter a university facility while in the possession of prohibited items including alcohol, illicit drugs, weapons and other prohibited or items that are inherently dangerous such as fuel or implements designed to create an open flame.
• Providing first aid for injuries, medical and mental health emergencies within the standard of care commensurate with the officer’s level of training and promptly requesting emergency medical services response when appropriate.
• Creating University Identification Cards

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