Campus Operations Assistant - YES Prep Southeast Elementary (Immediate Opening)

At YES Prep, work for a mission that impacts the life trajectory of students and their families. YES Prep creates pathways to extraordinary opportunity through best-in-class development, competitive compensation and benefits, and recognition for your impact. Grow as an authentic leader and be part of a high-performing, team-oriented culture.

Some Quick Stats About Us: 21,650 Students, 2,600 Team Members, 16 Secondary Campuses, 12 Elementary Campuses, 91% Students Who Qualify for Free/Reduced-Price Lunch, 96% Hispanic & African-American Students, 99% Students Who Are Accepted to a 4-Year University, 85% First-Generation College Students, Ranked in the Top 100 High Schools in the Nation (U.S. News & World Report). We serve the students of Houston, Texas, the 4th largest city across the United States.

About the role

The Operations Assistant (OA) provides execution-level operational support at high-enrollment elementary campuses. This role increases capacity for enrollment, attendance, front office flow, and logistics so that Operations Coordinators (OCs) and Directors of Campus Operations (DCOs) can focus on leadership, systems quality, and results. The OA absorbs high-volume, repeatable tasks and supports daily campus readiness while operating within clearly defined boundaries. This role does not own strategy, systems design, or decision-making.

Responsibilities

• Enrollment & Onboarding Execution Support
  • Schedule enrollment and onboarding appointments for new families
  • Follow up on missing enrollment documents using OC-approved scripts
  • Track onboarding completion using provided checklists and trackers
  • Prepare enrollment packets, welcome materials, and event supplies
  • Support enrollment events through setup, check-in, and materials coordination
• Attendance & ADA Execution Support
  • Conduct absence calls using approved scripts
  • Track call outcomes and escalate patterns to the OC using provided templates
  • Support tardy flow during arrival and high-volume periods
  • Prepare attendance logs and materials for Attendance Committee meetings using provided resources
• Front Office & Family Flow Support
  • Provide overflow front office coverage during peak times
  • Support phone volume, dismissal changes, and family routing
  • Assist with managing visitor flow under receptionist direction
  • Maintain a calm, professional presence in the front office
  • Log operational requests and visitor interactions
• Logistics, Events, & Readiness Support
  • Support event logistics (forms, rosters, meals, materials)
  • Prepare signage, rosters, and operational materials
  • Complete readiness tasks using established checklists
• Administrative & Data Preparation Support
  • Maintain trackers, logs, and shared operational documents
  • Scan, upload, and organize documents for registrar processing
  • Track open work orders and operational requests
• Additional duties as assigned

Requirements

• High school diploma or equivalent
• 1–3 years of experience in administrative, operations, or customer-facing roles
• Strong organizational and communication skills
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel); comfort navigating shared drives, folders, and collaborative documents
• Ability to enter, update, and track data accurately in spreadsheets and operational logs across systems and programs
• Ability to manage multiple tasks with urgency and accuracy
• Role requires sustained physical presence and mobility; extended standing and movement throughout campus and during events is expected
• Must be able to lift up to 25 lbs; moving event supplies, material boxes, and printed documents is a routine part of this role
• Outdoor presence during arrival, dismissal, and events is a scheduled daily responsibility; candidate must be able to sustain performance in varying weather conditions throughout the school year
• Openness to giving and receiving frequent feedback
• Ability to maintain emotional control under stress
• Ability to work urgently in a fast-paced and results-oriented environment
• Creates and maintains positive working relationships on a team and/or in a highly collaborative environment
• A dedication to learn, grow, and develop as a professional

Qualifications

The ideal candidate will also have:

• Experience in a school or nonprofit setting communicating with a variety of stakeholders (teachers, students, families, etc)
• Experience with student information systems (e.g., Skyward, SchoolMint) or enrollment CRM platforms
• Bilingual (English/Spanish)
• Ability to juggle multiple tasks and initiatives at once

Beliefs

• Belief in and commitment to the mission and core values of YES Prep Public Schools
• Desire to disrupt systemic status quos in education
• Willingness to go above and beyond to disrupt said status quos
• Passion to develop resiliency through a relentless pursuit of jaw-dropping results
• Conviction that high expectations + high accountability = high performance and high growth

Schedule

• Core hours are 7:00 AM – 3:30 PM, Monday through Friday, aligned with the campus school day and administrative schedule
• Evening and weekend availability is required — not occasional. This role directly supports recruitment, registration and enrollment programming, family events, and family events outside of standard hours
• Overtime must be pre-approved by the DCO; schedule adjustments for evening and weekend events will be communicated in advance

Pay

$13.77-$17.12/hr

Benefits

• Compensation – This position is a non-exempt hourly position.
• Health and Supplemental Insurance – A low-cost monthly medical option and a plan that includes $600 towards a Health Savings Account, in addition to a variety of supplemental benefits including Dental, Vision, Disability, Life, etc. Employees must work 20+ hours a week to be eligible for a full spectrum of benefits, and 10 hours a week minimum for medical benefits.
• Retirement Plans – Participation in Teacher Retirement System of Texas and a 457b Retirement Plan.
• Paid Time Off – Employees working 20+ hours a week receive 15 days of Paid Time Off when working the full duty schedule in addition to the system closures during the Academic Calendar. PTO days will be pro-rated based on start dates within the assigned duty schedule.
• Paid Leave Programming – In the event you need to be out due to medical needs (including maternity and paternity leave), YES Prep offers paid leave, paid at 100%, based on eligibility and tenure.
• Professional Development – YES Prep values longevity and performance over time. We invest in developing leaders through high-quality programs, effective coaching, and ongoing professional development.
• Award Winning Culture – The strong cultures of our campuses and Home Office are just one of many reasons we were named Houston’s Best Place To Work in 2018, 2019, 2021 and 2025. We won the 2012 Broad Prize for Excellence in Urban Education and were a 2016 finalist as well.