Campus Graduate Masters Summer Internship Program - 2027 Operational Risk Management Control Management, Global Merchant & Network Services - New York, NY

About the role

Global Merchant & Network Services brings together American Express’ merchant and network-related businesses, managing relationships with millions of merchants worldwide and partners in countries and territories that deliver card acceptance, issuance, and innovation. The Financial Crime Delivery team within GMNS strengthens Know Your Customer (KYC) activities across the merchant lifecycle through operational oversight, monitoring, remediation, and continuous improvement.

Responsibilities

• Develop a comprehensive understanding of the merchant business and KYC requirements across the merchant lifecycle.
• Support KYC operational oversight and governance activities, including monitoring key activities, identifying trends, and supporting reporting and escalation processes.
• Assist with KYC remediation initiatives, including tracking progress, analyzing issues, and supporting the resolution of operational gaps.
• Analyze KYC operational data and monitoring results to identify trends, opportunities for improvement, and potential areas of risk.
• Support enhancements to KYC processes and workflows, including KYC Refresh, with a focus on improving efficiency, consistency, and control effectiveness.
• Assist in the development and enhancement of governance routines, procedures, monitoring, and reporting for key KYC activities.
• Partner with colleagues across Compliance, Risk, Control Management, Global Servicing, Technology, and local business teams to support implementation of KYC/AML requirements and operational improvements.
• Support projects and initiatives designed to strengthen KYC capabilities and drive consistent standards across global markets.

Qualifications

Minimum Qualifications

• Currently enrolled in a full-time Master’s degree program, with an expected graduation date between December 2027 and June 2028.
• Interest and experience in risk management, KYC, AML, or Financial Crime compliance.
• Project management experience: superior organizational skills with the ability to autonomously manage several initiatives at once and drive results in a fast-paced, multi-partner environment with constant change.
• Effective communicator and influencer: excellent written and oral communication skills, proficient in developing high-quality presentations and deliverables for an executive audience.
• Strong analytical and problem-solving skills with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
• Collaborative team player: ability to collaborate within cross-functional teams.

Preferred Qualifications

• 1-year minimum experience in operational risk management/lifecycle activities.
• Graduate students enrolled in one of the following areas or related field: Finance, Business Risk Management, Compliance.