Campground Store Manager/Store Clerk

Position Overview The Kids Kamp Supervisor oversees the daily operations of the Kids Kamp program, a full-day ski school experience for beginner to lower-intermediate children ages 4–12. This role is responsible for staff leadership, program execution, guest experience, and on-snow support to ensure a safe, fun, and high-quality learning environment. Core Responsibilities Program Operations Oversee all daily operations of the Kids Kamp program, including check-in, group organization, lesson flow, and dismissalCoordinate lesson assignments and group placements based on age, ability, and staffingCreate weekly staff schedules and manage labor based on demand & budgetCoordinate with the front desk and welcome center on cancellations, online lesson sales, and day of lesson salesEnsure smooth day-to-day execution across all program areas Staff Leadership & Development Hire, train, supervise, and evaluate Kids Kamp instructorsDelegate daily work assignments appropriately & effectivelyProvide on-snow coaching based on guest feedback and observed performancePartner with the Technical Director to support training initiativesAssist with pre-season and in-season staff trainingFoster a positive, team-oriented work environment Guest Experience Positively interact with parents and children throughout the dayServe as a point of contact for guest questions, concerns, and issue resolutionEnsure children are placed appropriately and having a positive experienceHandle guest concerns professionally and in a timely manner Safety & Program Quality Enforce all Snowsports School and Waterville Valley policies and proceduresMaintain a safe environment for children in all settings (on-snow and indoor)Monitor instructor performance, group control, and attentivenessRespond to and manage incidents as they ariseConduct weekly safety meetings with staff On-Snow Support Provide real-time support and coaching to instructors during the dayStep into lessons when needed (coverage, high-demand, or guest issues)Maintain visibility across the program to ensure quality and consistency Administrative & Operational Support Manage and respond to email, phone messages, and shared communication channelsComplete weekly payroll and scheduling accurately and timelyAssist other Snowsports departments and resort operations as needed (including rentals)Help maintain cleanliness and organization of facilities; direct staff to do the samePerform additional duties as assigned by managementCollaborate with co-supervisors to ensure all programs are staffed appropriatelyConsistently manage lesson inventory to ensure staffing levels are appropriate Decision Authority Assign and adjust instructor/group placements throughout the dayControl staffing levels and weekly schedulesAddress and resolve guest concerns in real timeMake operational decisions to maintain safe ratios and program quality Key Qualities for Success Strong organizational and leadership skillsAbility to keep composure under pressure and manage dynamic situations effectivelyClear and effective communication with staff and guestsPositive, approachable, and team-oriented leadership styleStrong problem-solving and decision-making ability Requirements PSIA/AASI Level I Certification and Children’s Specialist 1 (CS1) preferredMinimum 2 seasons of instructing experiencePrior experience working with children ages 4–12Strong intermediate to advanced skiing abilityCommitment to full winter season (November through early April)Availability for full-time schedule (40+ hours/week), including holidays Physical Requirements Ability to work in variable outdoor conditions (snow, cold, wind, rain)Ability to stand, kneel, bend, lift, and ski for extended periodsAbility to lift 25–50 lbs