Campaign Operations Services Analyst

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day.

About the role

At CreatorIQ, our Managed Services team acts as an extension of our clients' marketing teams, partnering with global brands to execute influencer marketing campaigns from planning through completion. We work behind the scenes to coordinate creators, manage campaign operations, and deliver exceptional experiences for both our clients and the creators they partner with.

As a Campaign Operations Analyst, you'll play an important role in making that happen. You'll work alongside clients to support campaign launches, creator onboarding, campaign setup, and day-to-day operations. If you're someone who enjoys staying organized, communicating with people, solving problems, and keeping projects moving, this is an opportunity to build a career in one of the fastest-growing areas of digital marketing.

Responsibilities

• Build and configure campaigns and affiliate programs within the CreatorIQ platform, including campaign pages, creator briefs, outreach templates, and campaign settings.
• Send campaign invitations and support creators throughout the onboarding process.
• Guide creators through account authentication and platform setup, providing clear instructions and troubleshooting issues as needed.
• Manage day-to-day communication with creators, answering questions and helping them stay on track throughout the campaign.
• Monitor campaign timelines and creator deliverables to ensure projects stay on schedule.
• Maintain campaign trackers and documentation, ensuring information is accurate and up to date.
• Perform quality assurance checks on campaign setup, creator information, and campaign assets before launch.
• Assist with authentication-only, ongoing reporting projects and recurring customer deliverables.
• Partner closely with clients, Creator Discovery, Client Success, and other teams to keep campaigns running smoothly.
• Identify opportunities to improve internal processes and contribute ideas that help the team work more efficiently.
• Deliver a high-quality experience for both clients and creators through responsive communication and exceptional attention to detail.
• Draft creator briefs, campaign templates, and customer communications.
• Support reporting, audits, and benchmarking analyses.
• Create internal documentation and process guides.
• Brainstorm ideas and improve operational workflows.
• Review and refine AI-generated work to ensure accuracy, quality, and sound judgment.

Requirements

• 1+ years of experience in influencer marketing, project coordination, marketing, customer success, operations, account management, or a similar role.
• Exceptional organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Curiosity about emerging technology and excitement to learn new tools.
• Experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, or Gemini to improve productivity is a plus. More important is the ability to use AI thoughtfully while applying strong human judgment.
• Experience with CreatorIQ, Salesforce, CRM, or project management tools is a plus.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.

Benefits

• 15 days of vacation, floating and company holidays, wellness benefits, and paid parental leave.
• Comprehensive medical, dental, vision, life, and disability insurance, plus additional wellness benefits.
• A 401(k) plan to help you plan ahead.
• Work from home stipend to assist you in setting up a home office that works for you.

People: Work with talented, collaborative, and friendly people who love what they do. Guidance: Utilize our learning platform to fully get the training and tools you'll need to become successful here from your first day with us.

Pay

Compensation Range: $68K - $81K