Campaign Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive competitive compensation and wealth-building opportunities, including an annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

About the role

This position is responsible for the development and execution of CRM campaigns to grow and retain T-Mobile's customer base. The role focuses on the timeliness, quality, and accuracy of campaign execution and results, as well as identifying channel and process improvements to enhance campaign management efficiency and effectiveness.

Responsibilities

• Plans, builds, and leads CRM campaigns for T-Mobile customers through relevant channels (e.g., Direct Mail, Outbound & Inbound Calls, Care, Retail, Email, SMS, on-device, and web), ensuring efficient execution on time and on budget.
• Receives strategic direction from business partners and develops recommended campaigns (including contact strategies and frequency) to support strategic goals.
• Reviews concept briefings with requestors, performs feasibility studies, and aligns schedules and timelines across collaborator groups.
• Acts as a liaison between internal collaborators and reporting teams.
• Regularly communicates campaign impact and recommendations to internal collaborators and management.

Requirements

• Bachelor's Degree in Business or related field.
• 4-7 years of research, build, and training experience.
• 2-4 years of Project Management experience, including leading small to medium-sized projects and managing multiple simultaneous projects.
• 2-4 years of experience leading CRM campaigns on the vendor or client side.
• 2-4 years of wireless, cable, or subscriber-based experience leading or developing CRM programs.
• Experience in relationship management with external vendors and agencies.
• Experience in Up/Cross-Selling, Brand Trust, Loyalty Campaign Management, or Performance Analysis.

Skills

• CRM
• Project Management
• Analytics
• Presentations
• Communication
• Relationship Management
• Branding
• Customer Relationship Management

Pay

The Total Target Cash Earnings Opportunity for this role ranges from $87,630 to $158,010, combining base salary and annual incentive opportunity. The base pay range is $76,200 to $137,400. Actual earnings may vary based on individual performance, overall company results, work location, qualifications, and experience.

Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive, depending on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance, set as a percentage of eligible earnings from the prior year. Certain Customer Care positions are eligible for monthly bonuses based on individual and/or team performance.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) with company match.
• Annual stock grant and employee stock purchase plan.
• Paid time off (up to 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually).
• 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.