Campaign Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive competitive compensation and wealth-building opportunities, including an annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

About the role

This position is responsible for the development and execution of CRM campaigns to grow and retain T-Mobile's customer base. The role ensures timeliness, quality, and accuracy of campaign execution and results, while identifying channel and process improvements to enhance campaign management efficiency and effectiveness.

Responsibilities

• Plans, builds, and leads CRM campaigns for T-Mobile customers through relevant channels (e.g., Direct Mail, Outbound & Inbound Calls, Care, Retail, Email, SMS, on-device, and web), ensuring efficient execution on time and on budget.
• Receives strategic direction from business partners and develops recommended campaigns, including contact strategies and frequency, to support strategic goals.
• Reviews concept briefings with requestors, performs feasibility studies, and aligns schedules and timelines across collaborator groups.
• Acts as a liaison between internal collaborators and reporting teams.
• Regularly communicates campaign impact and recommendations to internal collaborators and management.

Requirements

• Bachelor's Degree in Business or related field.
• 4-7 years of research, build, and training experience.
• 2-4 years of Project Management experience, including leading small to medium-sized projects, potentially simultaneously.
• 2-4 years of experience leading CRM campaigns on the vendor or client side.
• 2-4 years of wireless, cable, or subscriber-based experience leading or developing CRM programs.
• Experience in relationship management with external vendors and agencies.
• Experience in Up/Cross-Selling, Brand Trust, Loyalty Campaign Management, or Performance Analysis.

Skills

• CRM
• Project Management
• Analytics
• Presentations
• Communication
• Relationship Management
• Branding
• Customer Relationship Management

Qualifications

• At least 18 years of age.
• Legally authorized to work in the United States.

Pay

The Total Target Cash Earnings Opportunity for this role ranges from $87,630 to $158,010, combining base salary and annual incentive opportunity. The national base pay range is $76,200 to $137,400. Actual earnings may vary based on individual performance, qualifications, experience, and work location. To find the pay range for this role based on hiring location, visit T-Mobile Pay Lookup.

Employees in regular, non-temporary roles are eligible for annual bonuses or sales incentives based on their role and performance. Corporate employees may receive a year-end bonus based on individual and company performance, while certain Customer Care positions are eligible for monthly bonuses based on individual and/or team performance.

Benefits

T-Mobile offers a comprehensive benefits package for full and part-time employees, including:

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) with company match.
• Annual stock grants and employee stock purchase plan.
• Paid time off (up to 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually) and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits, back-up care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.

For more details, visit www.t-mobilebenefits.com.