CAM Platform Engineer

Position Summary

The CAM Platform Engineer I is the primary Tier 2 technical support for a variety of servers and software used throughout Weather Group.

Responsibilities

• Respond to calls generated through the call tracking system within established service levels.
• Document installation, upgrade, and resolution standards into a knowledge base.
• Maintain the current supported platform software for both client-side and server-side.
• Provide hands-on technical troubleshooting, repair, and installation of hardware and software.
• Provide Tier 2 support for various products that make up the Content Acquisition Management Platform (CAM) for the Content Engineering team.
• Avoids the expansion of the CAM Platform, interacts with vendors to troubleshoot issues, bug fixes and feature requests for application deployment.
• Responsible for technical resolution and documentation of on-air software issues.

Requirements

• BA/BS in Computer Science
• A minimum of 3 years of system administration and technical support
• 3-5 years of Windows workstations and servers (Windows 10+ and Server 2012 and up)
• Experience supporting Linux servers (Ubuntu and Rocky)
• Knowledge of network fundamentals (TCP/UDP Ports, VLANs, DNS)
• 3-5 years of experience working with ticketing/CRM systems, resolving tickets, and maintaining SLAs
• Familiarity with REST API calls
• Proven commitment to continuing education and reinforcement of technical skills

Desired Skills

• 1-3 years of experience in TV newsroom systems or media asset management platforms: AP ENPS, PFT Clear, Aveco or Dalet Galaxy software
• 1-3 years of experience developing in object-oriented programming languages (Java, Ruby, etc.)
• 1-3 Experience with API development (HTML, XML, XSLT, Web Services: REST and SOAP)
• 1-3 years of video workflow and collaboration software: Telestream Vantage, IBM Aspera Orchestrator, Sony Ci, or other cloud-based media production solutions
• 1-3 years of experience with media transcoding platforms
• 1-3 years of experience in media archiving systems, preferably with hierarchical storage management (HSM) solutions such as Telestream Kumulate and LTO tape solutions such as SpectraLogic
• Experience with Docker and Containerized applications
• Experience with live streaming video and VOD delivery
• Experience using Cloud technology (specifically AWS and Google Cloud)