Call Taker (Customer Service Rep)

About the Role

Superior Ambulance Service, the largest independent, locally owned and operated emergency medical services provider in the Midwest, is seeking a Dispatch Call Taker. Founded in 1959, Superior now employs more than 3,500 licensed EMTs, Paramedics, and Nurses, operating a fleet of more than 800 ambulances across Illinois, Indiana, Ohio, Michigan, and Wisconsin with over 55 locations. The company also provides Critical Care, helicopter, and fixed wing emergency medical transportation.

Responsibilities

• Answer, screen, and direct calls for entire company
• Distinguish the need for emergency transportation
• Pre-arrange transport for facilities while determining the level of care needed for the patients
• Arrange specialty and critical care transportation
• Provide information and assistance for customer service inquires as needed
• Communicate with multiple departments and EMS personal
• Provide supportive information to customers to assist them in arranging appropriate transport
• Develop effective solutions for customer service issues
• Direct calls to Flight desk as appropriate
• Other duties as assigned

Qualifications

• Map reading skills
• Problem solving skills
• Multi-tasking ability
• Effective communication skills
• EMD license

Physical Demands

• While performing the duties of the position, the employee is required to sit for long periods of time.
• Employee will be required to listen to radio traffic/PTT, communicate over the phone as well as monitor and respond to all chat messages, and ability to type is required.
• Employee should be able to work under stressful conditions.

Work Environment

While performing the duties of the job, the employee has verbal contact with others and constantly works face to face with and around others. Consistently uses office equipment such as computer, radios, printers, fax machine, etc.

Benefits

• Flexible Scheduling
• Competitive Compensation
• Multiple Station Locations with the Ability to Transfer Throughout Company
• Opportunity to Work Overtime
• Health/Dental/Life Insurance
• Tuition Reimbursement
• Opportunity for Career Growth