Call Representative

Key Responsibilities

• Answer and manage a high volume of inbound calls for multiple specialty practice locations, spine and pain, orthopedics and podiatry.
• Schedule, reschedule, and confirm patient appointments.
• Provide patients with accurate information regarding office locations, providers, services, and procedures.
• Route calls to the appropriate departments, providers, or staff members as needed.
• Document patient communications accurately in the practice management and electronic medical record systems.
• Verify patient demographics and update records when necessary.
• Aid with referral inquiries and insurance-related questions.
• Handle patient concerns professionally and escalate issues when appropriate.
• Maintain confidentiality and comply with HIPAA regulations.
• Meet established productivity, quality, and customer service standards.

Qualifications

• A high school diploma or equivalent required.
• Previous medical office, call center, or customer service experience preferred.
• Experience with multi-line phone systems.
• Strong verbal communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and electronic medical records preferred.
• Knowledge of medical terminology is a plus.

Skills & Competencies

• Exceptional customer service skills.
• Professional phone etiquette.
• Attention to detail and accuracy.
• Problem-solving abilities.
• Ability to work independently and as part of a team.
• Dependable and reliable attendance.

Benefits

• Competitive pay.
• Medical, dental, and vision insurance.
• Paid time off.
• Paid holidays.
• Retailer plan.
• Career growth opportunities.

Join Our Team

• If you enjoy helping patients, thrive in a fast-paced environment, and are committed to delivering exceptional customer service, we encourage you to apply and become part of our growing specialty practice team.
• Minimum 1 year experience in the medical field preferred.
• Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.